Constituent Services Representative

Constituent Services Representative

Website watertowngov City of Watertown


The City of Watertown seeks a Constituent Services Representative to join the City’s new 311 Service Center. Under the direction of the Constituent Services Director, this position will be responsible for ensuring that residents are provided accurate and professional customer service.


The Representative will be responsible for answering incoming requests by telephone, in person, and in writing in a polite and professional manner; responding to routine questions; inputting data received into the 311 system; directing requests to the appropriate department or agency for further action; following up on inquiries and complaints; providing information; utilizing software systems utilized by other City departments; and keeping a knowledge base of information about City services updated.


Required Minimum Qualifications:

High school degree or equivalent and one to three years’ experience in a call center or high-volume customer service position, preferably in the public sector; or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.


Knowledge and Skills: Excellent customer service and written and oral communication skills. Ability to interact effectively and diplomatically with the public and City employees; to work in a fast-paced environment; to learn new information and software systems quickly; and to enter data quickly and accurately.


Expected Starting Hiring Range: This is a 37.5 hour/week position. The hiring range is $48,528 to $59,685 annually dependent upon qualifications and education, plus an excellent benefit package which includes pension; deferred compensation; health insurance 80% City paid premium; paid vacation, sick, personal, and holidays; flexible spending accounts; education assistance; and more.


To Apply: Candidates must submit a resume and cover letter to We encourage applicants to review other opportunities at


Application Deadline: Open until filled.

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