Public Safety Dispatcher

Public Safety Dispatcher

Website watertowngov City of Watertown


The City of Watertown seeks qualified applicants for Public Safety Dispatch to process emergency calls for assistance in an expeditious and accurate manner. Answer emergency E-911 and non-emergency calls for service; dispatch police, fire or emergency medical personnel to proper locations; dispatch mutual aid; provide information to responding units; continuously update and maintain police and fire calls for service records.  Perform registration, license and warrant checks.  Monitor multiple-channel radio system, emergency alarms and status displays; maintain communications with fire apparatus on the scene; monitor bank alarms, test fire alarm circuits periodically and burglar alarm systems.  Works under the supervision of the Watertown Police Department.  Must be able to hear well, speak clearly and accurately relay information to public safety personnel.  Must be able to manage stressful situations on an ongoing basis and multi-task.  Required to work night, weekend and/or holiday schedules.

Required Qualifications: High School diploma (or GED) and experience dealing with and speaking to the public is required.  Ability to become certified in Emergency Medical Dispatch (EMD), must obtain E-911 certification and LEAPS/NCIC certification, complete on the job training and basic dispatch training as required by the Municipal Police Training Committee. 

Knowledge and skills: Dispatching experience and familiarity with Watertown streets a plus.  Working knowledge of computers and electronic data processing; basic understanding of emergency operations; basic knowledge of administrative practices.

Work Environment: Work is performed with moderate noise levels; position can involve stressful situations; the employee is required to work nights, weekends and/or holiday schedules. The employee operates a computer, radio, telephone, dispatching equipment, and standard office equipment. Performance of duties requires ongoing contact with the general public, requiring excellent communication and customer service skills, and with city departments and emergency personnel.

Starting Salary: $52,994.00/annually, plus an excellent benefit package

To Apply: Candidates must submit a resume and/or cover letter, email to, fax: 1-617-923-8195, to be considered. We encourage applicants to review our other opportunities at

Application deadline: Open until filled.

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