Senior Service Case Manager

Senior Service Case Manager

Website watertowngov City of Watertown


The Senior Center is seeking a qualified candidate for the Senior Service Case Manager. This position under the direction of the Director of Senior Center will be responsible in responding to referrals to assess, counsel, support and advocate for seniors and their families requesting help through the COA; or referral to other social services agencies or departments or requested for information. Creates and provides maintenance of clients’ database. Conducts intake evaluations to determine needs and facilitates access to services; conducts home visits; provides follow-up services and continuing advocacy to ensure effectiveness of assistance. Provides assistance with completing forms and applications for services and programs. Responsible for updating the Watertown Resource Guide. Provides consultations and services to clients at the office and during home visits. Attends regular meetings of the City’s Hoarding Task Force, regional meetings of outreach workers and COA Board meetings. Accompanies senior citizens on department-sponsored trips as needed. Assists Watertown Food Pantry with home deliveries of groceries to senior clients that are home-bound. Provides administrative duties that are shared in the office such as answering phones, scheduling taxi rides, making copies and occasionally helping with mailings. Performs similar or related work as required, directed or as situation dictates.

Knowledge, Ability and Skills:  Knowledge of casework practices, individual and group counseling, issues specific to senior citizens and the federal and state services and local resources available, and knowledge of local human services issues and programs. Ability to assess the needs of senior citizens, to develop effective and constructive working relationships with clients and service providers and ability to identify problems and make appropriate referrals. Will be working with confidential and sensitive information, and to work independently. Have excellent interpersonal skills; skill in assessing needs of older adults; oral and written communication skills, counseling and problem-solving skills and planning and organization skills. Proficient with Microsoft Office software and department database applications.

Qualifications:  Bachelor’s Degree in sociology, psychology, or a related field; two years of experience providing social services to the elderly; or an equivalent combination of education and experience. Must possess a valid Driver’s License with good driving record.

Salary Range: $57,870.00 – $71,174.59/Annually, commensurate with experience, plus excellent benefit package.

To Apply: Candidates must submit a resume and/or cover letter, email to, fax: 1-617-923-8195, to be considered. We encourage applicants to review our other opportunities at

Application deadline: Open until filled.

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