AVP, Bank Operations Manager—Transaction Management

AVP, Bank Operations Manager—Transaction Management

Website Federal Home Loan Bank of Boston

The Federal Home Loan Bank of Boston is a leading provider of wholesale funding for housing and community finance in New England serving more than 420 financial institutions across the region. The Federal Home Loan Bank of Boston is committed to making New England a better place to live and do business, and our employees are integral to our success. As a cooperative, we are owned by more than 420 banks, credit unions, insurance companies, and community development financial institutions that access tens of billions of dollars of our reliable, wholesale funding each year. Our funds are a vital resource that helps our members succeed, provide families with safe, decent affordable housing, and generate economic development that creates jobs in communities throughout our region.

Our highly skilled team of 200 is diverse, innovative, collaborative, and passionate about the work we do. We seek other professionals excited to share their knowledge, talent, and passion for our mission to join our team. We offer opportunities for career development, robust benefits, and a work-life balance.

Position Summary

Provides guidance and direction for what may include multiple Bank Operations functions and disciplines.  Primary focus is to manage team members (up to 8 direct reports) for optimal performance and employee engagement, to minimize operational risk, identify and implement effective and efficient processes and ensure a high level of service is provided to stakeholders in accordance with industry best practices and regulations. People management skills are critical for this role – effective management/coaching/delegation skills and experience recruiting and onboarding new hires are strongly desired.

Responsibilities will include management of the following:  Capital Market and Investment Management Operations (e.g. transaction management, collateral management, Federal Reserve wire payments, corporate actions, securities clearance/settlement, member owned stock management and reporting).

Managing department compliance with all Bank Policies and Programs including: KPI/KRI metrics identification and reporting, vendor management, and other overarching responsibilities as may be presented from time-to-time.  Incumbent will serve as an expert resource on operation needs for the group and for the function within the Bank. May also manage or play a key role in broader Bank projects.

This role will have a hybrid work schedule in our Boston office in accordance with the Bank’s Hybrid Work Program. Incumbent must be flexible with schedule to respond to operational events that may interrupt or be outside of normal business hours.

Specific Responsibilities

·         Demonstrate broad understanding of the Bank’s mission and related businesses and how it relates to Bank Operations roles and responsibilities

·         Demonstrate a thorough understanding of the department’s strategy and responsibilities

·         Collaborate with stakeholders to effectively identify solutions to develop and manage complex processes

·         Resolve complex issues and respond to requests to assure that responses and associated Bank Operations responsibilities add value to the topic at hand

·         Review/revise department procedures in line with regulatory and/or effective workflow requirements and to minimize risk.

·         Recruit, develop and retain high quality talent

·         Manage the assignment of responsibilities and allocation of resources

·         Delegate responsibilities and value-added tasks to team members

·         Provide coaching and guidance and ensure the departments training/resources needs are addressed

·         Employ best practices to support a robust operating/control environment in consideration of regulatory and policy requirements

·         Work with other FHLBanks and industry professionals to identify and act on opportunities for collaboration

·         Manage vendor relationships

·         Serve on various committees both internal and external to the Bank

·         Ensure department functions are consistently performed to a high-quality standard

·         Develop and maintain culture and work practices aimed at continuous improvement of department functions

·         Demonstrate effective and constructive collaboration with internal/external auditors enterprise risk management personnel, and regulatory examiners.

·         Actively engage in selected initiatives outside of the scope of Bank Operations and remain aware of key initiatives affecting the bank and the Federal Home Loan Bank system

·         Demonstrate sound judgement – even when faced with ambiguity – when making key decisions balancing analysis, experience, and judgement

·         Proactively seek opportunities for their own self-development leveraging tools, training and resources both internally and externally available to them for their own professional growth

·         Incumbent will position themselves to mentor others not within their direct line of management responsibilities

·         Other duties as assigned


·         10+ years’ experience managing staff in financial services operations including wires is required; Treasury or Capital Markets operations experience preferred

·         Strong operational control experience – specific understanding and application of industry best practices with regard to effective operational control infrastructures

·         Strong leadership skills, especially in stressful situations and effective people management/coaching/delegation skills are required

·         Demonstrate taking initiative to drive for positive results within and/or outside of immediate responsibilities

·         Demonstrate the ability to think creatively and analytically to solve complex problems and identify opportunities to improve or implement processes and controls

·         Excellent communication skills with all stakeholders – written and verbal as demonstrated through clear, concise communication

·         Ability to independently manage multiple operational disciplines/priorities/projects for self as well as those delegated to team members

·         Demonstrate emotional intelligence when working independently or as part of a team

·         Demonstrate an aptitude for learning and development in dynamic operating and technology environments

·         Demonstrate ability to design and translate requirements into tactical, actionable plans

·         Demonstrate ability to work under pressure to meet time sensitive deadlines


·        A degree or equivalent work experience is required


The Federal Home Loan Bank of Boston is committed to building and sustaining a diverse workforce that reflects the communities that we serve. As an Equal Opportunity Employer, we strongly encourage applicants from every ethnicity, color, religion, gender, age, national origin, disability, veteran or parental status and sexual orientation.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply for this job email your details to scott.barker@fhlbboston.com