Senior Bank Operations Specialist

Senior Bank Operations Specialist

Website Federal Home Loan Bank of Boston

The Federal Home Loan Bank of Boston is a leading provider of wholesale funding for housing and community finance in New England serving more than 420 financial institutions across the region. The Federal Home Loan Bank of Boston is committed to making New England a better place to live and do business, and our employees are integral to our success. As a cooperative, we are owned by more than 420 banks, credit unions, insurance companies, and community development financial institutions that access tens of billions of dollars of our reliable, wholesale funding each year. Our funds are a vital resource that helps our members succeed, provide families with safe, decent affordable housing, and generate economic development that creates jobs in communities throughout our region.

Our highly skilled team of 200 is diverse, innovative, collaborative, and passionate about the work we do. We seek other professionals excited to share their knowledge, talent, and passion for our mission to join our team. We offer opportunities for career development, robust benefits, and a work-life balance.

Position Summary

The internal job title will be Senior or Lead Bank Operations Specialist. This position is classified as sensitive. Sensitive positions are subject to a credit check as part of the background verification.

Demonstrates operations subject matter expertise with regard to responsibilities that include the execution and/or management of the operation and assuring the integrity of the Bank’s Investment, funding, member, correspondent services activities. Lead Bank Operations Specialist provides guidance and direction for multiple Bank Operations disciplines.

The incumbent works independently with regard to accomplishing all responsibilities.  The role may focus on resolution of complex problems or transactions where expertise is required to interpret against policies, guidelines or processes.

Responsibilities may include some combination of the following: Capital Market and Investment Management Operations (e.g. transaction management, collateral management, payments, corporate actions, securities clearance/settlement, member owned stock management and reporting), the Business Continuity Program and the Records Management Program. Lead Bank Operations Specialists may also manage related projects.

The incumbent may be designated as having primary responsibility for Bank Operations related project initiatives or programs and may have a leadership role in broader based project initiatives as a subject matter expert.

The incumbent may also have responsibility for compliance/control/reporting related functions that include business resumption administration/planning, KRI/operating metrics reporting, records management, and other overarching Bank Operations related responsibilities.

The standard work hours are 40 hours per week, or as agreed upon with manager.  Additional hours may be required. This role will have a hybrid work schedule in our Boston office, however, may require more time in office than the general requirements of the Bank’s Hybrid Work Program to support training and business needs.

Senior Bank/Treasury Operations Specialist Responsibilities

Demonstrate broad understanding of the Bank’s mission and related businesses and how it relates to Bank Operations roles and responsibilities.
Demonstrate subject matter expertise in multiple Bank Operations roles/responsibilities. 
Serve as an expert resource on operational needs for the group and Bank 
Analyze processes and establish and document operating procedures in consideration of best practices and in collaboration with subject matter experts.
Collaborate with stakeholders to effectively identify solutions to develop and manage complex processes.  Apply analytical approach to resolve issues and respond to requests to assure that responses and associated Bank Operations responsibilities add value to the topic at hand.
Escalate issues that impact workflow/resources; identify and propose solutions; initiate and act on appropriate course of action to complete/resolve.
Identify and manage exceptions to resolution.  Identify exception root cause, present and implement solutions as appropriate to mitigate risk. 
Understand, participate in, and work in accordance with Bank Operations operating strategy.
Analyze operating KRI/metrics for trends and anomalies – follow up as appropriate to assure complete reporting and escalation.
Engage in projects as identified by self and/or as approved by appropriate management and/or committee as defined by operating policies and procedures.
May take on team lead or project lead responsibilities.
Proactively seek opportunities for their own self-development leveraging tools, training and resources both internally and externally available to them for their own professional growth.
Other duties, as assigned.
Lead title requires the following in addition to the responsibilities above:

Demonstrate a thorough understanding of the departments’ strategy and responsibilities.
Provide guidance and direction for the effective completion of operational responsibilities.
Assume lead role for department projects.
Review/Revise department procedures and workflows in accordance with sound operational practices, policy and regulatory requirements.
Promote, create and implement Bank Operations policies and procedures.
Collaborate with management and stakeholders to ensure appropriate controls are in place to support favorable ratings on audits and regulatory reviews.
Coordinate with other FHLBanks to understand opportunities for implementing best practices.
Ensure team’s work is consistently performed to a high-quality standard.
Develop and maintain culture and work practices aimed at continuous improvement of department functions.
Maintain constructive working relationships with all internal and external regulatory/compliance stakeholders.
Actively engage in selected initiatives outside of the scope of Bank Operations and remain aware of key initiatives affecting the bank and the Federal Home Loan Bank system.
Consistently demonstrate sound judgement – even when faced with ambiguity – when making key decisions balancing analysis and experience.

Demonstrate the ability to think creatively and analytically to solve complex problems and identify opportunities to improve existing management, processes and controls.
Proactive in driving improvements and streamlining processes.
To be considered for Lead title, demonstrated proficiency in managing middle office operations that includes derivatives confirmations, margin and collateral requirements as part of responsibilities supporting Capital Markets and/or Treasury business units.
Clear, concise communication skills in both written and verbal forms
Ability to independently manage completion of multiple priorities in accordance with timeframes and expectations.
Demonstrate emotional intelligence when working independently or in teams.
Demonstrates an aptitude for learning and development in dynamic operating and technology environments.
Demonstrate competencies with new and/or existing technologies/platforms.
Demonstrate aptitude for attention to detail and accuracy.

Minimum 5 years work experience in a banking operations environment preferred. 
To be considered for a Lead title, at least 7 years of experience working in financial services; Treasury or Capital Markets operations experience preferred and operational control experience – specific understanding of industry best practices with regard to effective operational control infrastructures.
The Federal Home Loan Bank of Boston is committed to building and sustaining a diverse workforce that reflects the communities that we serve. As an Equal Opportunity Employer, we strongly encourage applicants from every ethnicity, color, religion, gender, age, national origin, disability, veteran or parental status and sexual orientation.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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