The Federal Home Loan Bank of Boston is a leading provider of wholesale funding for
housing and community finance in New England serving more than 420 financial
institutions across the region. The Federal Home Loan Bank of Boston is committed to
making New England a better place to live and do business, and our employees are
integral to our success. As a cooperative, we are owned by more than 420 banks, credit
unions, insurance companies, and community development financial institutions that
access tens of billions of dollars of our reliable, wholesale funding each year. Our funds
are a vital resource that helps our members succeed, provide families with safe, decent
affordable housing, and generate economic development that creates jobs in
communities throughout our region.
Our highly skilled team of 200 is diverse, innovative, collaborative, and passionate about
the work we do. We seek other professionals excited to share their knowledge, talent,
and passion for our mission to join our team. We offer opportunities for career
development, robust benefits, and a work-life balance.

Position Summary

The internal job title will be Senior or Lead Bank Operations Specialist. This position is classified as
sensitive. Sensitive positions are subject to a credit check as part of the background verification.
Demonstrates operations subject matter expertise regarding responsibilities that include
the execution and/or management of the operation and assuring the integrity of the
Bank’s Investment, funding, member, correspondent services activities. Lead Bank
Operations Specialist provides guidance and direction for multiple Bank Operations
disciplines.
The incumbent works independently to accomplish all responsibilities. The role may
focus on resolution of complex problems or transactions where expertise is required to
interpret against policies, guidelines, or processes.
Responsibilities may include some combination of the following: Capital Market and
Investment Management Operations (e.g., transaction management, collateral
management, payments, corporate actions, securities clearance/settlement, member
owned stock management and reporting), the Business Continuity Program and the
Records Management Program. Lead Bank Operations Specialists may also manage
related projects.
The incumbent may be designated as having primary responsibility for Bank Operations
related project initiatives or programs and may have a leadership role in broader based
project initiatives as a subject matter expert.

The incumbent may also have responsibility for compliance/control/reporting related
functions that include business resumption administration/planning, KRI/operating
metrics reporting, records management, and other overarching Bank Operations related
responsibilities.
The standard work hours are 40 hours per week, or as agreed upon with manager.
Additional hours may be required.

This role will have a hybrid work schedule in our Boston office in accordance with the
Bank’s Hybrid Work Program.

Senior Bank/Treasury Operations Specialist Responsibilities
 Demonstrate broad understanding of the Bank’s mission and related businesses
and how it relates to Bank Operations roles and responsibilities.
 Demonstrate subject matter expertise in multiple Bank Operations
roles/responsibilities.
 Serve as an expert resource on operational needs for the group and Bank
 Analyze processes, establish, and document operating procedures in
consideration of best practices and in collaboration with subject matter experts.
 Collaborate with stakeholders to effectively identify solutions to develop and
manage complex processes. Apply analytical approach to resolve issues and
respond to requests to assure that responses and associated Bank Operations
responsibilities add value to the topic at hand.
 Escalate issues that impact workflow/resources; identify and propose solutions;
initiate and act on appropriate course of action to complete/resolve.
 Identify and manage exceptions to resolution. Identify exception root cause,
present, and implement solutions as appropriate to mitigate risk.
 Understand, participate in, and work in accordance with Bank Operations
operating strategy.
 Analyze operating KRI/metrics for trends and anomalies – follow up as
appropriate to assure complete reporting and escalation.
 Projects as identified by self and/or as approved by appropriate management
and/or committee as defined by operating policies and procedures.
 May take on team lead or project lead responsibilities.
 Proactively seek opportunities for their own self-development leveraging tools,
training, and resources both internally and externally available to them for their
own professional growth.
 Other duties as assigned.
Lead title requires the following in addition to the responsibilities above:
 Demonstrate a thorough understanding of the departments’ strategy and
responsibilities
 Provide guidance and direction for the effective completion of operational
responsibilities.
 Assume lead role for department projects.
 Review/Revise department procedures and workflows in accordance with sound
operational practices, policy, and regulatory requirements.
 Promote, create, and implement Bank Operations policies and procedures.
 Collaborate with management and stakeholders to ensure appropriate controls
are in place to support favorable ratings on audits and regulatory reviews.
 Coordinate with other FHLBanks to understand opportunities for implementing
best practices.
 Ensure team’s work is consistently performed to a high-quality standard.
 Develop and maintain culture and work practices aimed at continuous
improvement of department functions.
 Maintain constructive working relationships with all internal and external
regulatory/compliance stakeholders.
 Actively engage in selected initiatives outside of the scope of Bank Operations
and remain aware of key initiatives affecting the bank and the Federal Home
Loan Bank system.
 Consistently demonstrate sound judgement – even when faced with ambiguity –
when making key decisions balancing analysis and experience
Knowledge/Skills
 Demonstrate the ability to think creatively and analytically to solve complex
problems and identify opportunities to improve existing management, processes,
and controls.
 Initiative-taking in driving improvements and streamlining processes.
 To be considered for Lead title, demonstrated proficiency in managing middle
office operations that includes derivatives confirmations, margin and collateral
requirements as part of responsibilities supporting Capital Markets and/or
Treasury business units.
 Clear, concise communication skills in both written and verbal forms
 Ability to independently manage completion of multiple priorities in accordance
with timeframes and expectations.
 Demonstrate emotional intelligence when working independently or in teams.
 Demonstrates an aptitude for learning and development in dynamic operating
and technology environments.
 Demonstrate competencies with new and/or existing technologies/platforms.
 Demonstrate aptitude for attention to detail and accuracy.

Experience
 Minimum 5 years work experience in a banking operations environment
preferred.
 To be considered for a Lead title, at least 7 years of experience working in
financial services; Treasury or Capital Markets operations experience preferred
and operational control experience – specific understanding of industry best
practices regarding effective operational control infrastructures.

The Federal Home Loan Bank of Boston is committed to building and sustaining a diverse workforce
that reflects the communities that we serve. As an Equal Opportunity Employer, we strongly
encourage applicants from every ethnicity, color, religion, gender, age, national origin, disability,
veteran or parental status and sexual orientation.