Infrastructure Program Manager

Infrastructure Program Manager

  • Full Time
  • Boston

Website Massachusetts Trial Court Massachusetts Trial Court

Massachusetts Trial Court

Title: Infrastructure Program Manager

Pay Grade: Management

Starting Pay:  $ 88,695.37

Departmental Mission Statement: Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity, and continuous improvement.


Notes: This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. 

Compensation commensurate with experience. You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.

First consideration will be given to those applicants that apply within the first 14 days.

This position is currently a hybrid position (subject to change).

Position Summary: The Massachusetts Judicial Branch is undergoing a digital transformation to meet the needs of the citizens of the Commonwealth. That transformation requires the modernization of the current IT infrastructure. The Infrastructure Program Manager (IPM) will partner closely with the DCIO of Infrastructure to plan and execute the build out of modern network and server technologies that will be reliable and robust to support the day to day needs of the courts. The IPM will partner closely with the Project Management Office to collaboratively define, manage, and drive cross functional projects and technologies that will enable the digital transformation of the courts. Duties will include managing vendors and external partners, ensuring clear communication, shared expectations, and accountability.

Supervision Received: The Infrastructure Program Manager reports to the Deputy CIO of Infrastructure and receives general direction in performing duties in accordance with established guidelines.


• Support the DCIO of Infrastructure in setting annual team goals in support of the Trial Court mission and monitoring progress made on those goals over the course of the year.
• Maintain high-level schedule for the Infrastructure Team, tracking resource allocation, remediating conflicts, monitoring key deliverables, and escalating major issues.
• Collaborate with various project and functional managers to identify appropriate solutions, required resources, and project timelines.
• Define solution requirements and work with the procurement team to successful identity and contract with vendors to provide the needed products or services.
• Partner closely with the Project Management Office to collaboratively define, manage, and drive cross functional projects and technologies that will enable the digital transformation of the courts.
• Manage vendors and external partners, ensuring clear communication, shared expectations, and accountability.
• Coordinate with both internal engineers as well as the Service Delivery team to meet project deliverables and to ensure benefits are realized.
• Collaborate with all necessary departments and team members to ensure project budgets are properly estimated and controlled and develops controls and measurements to monitor progress
• Act as the project manager on critical initiatives, taking responsibility for the project team and for overall project success.
• Define key metrics related to measure Infrastructure operations and provide to JISD leadership monthly.
• Model collaboration within JISD and with the departments in support of developing a customer service culture

Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas:

Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch.
Mission: Understands, upholds, and communicates the Judicial Branch and Information Services missions.
Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions
Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.
Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.
Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.

Minimum Requirements: Minimum Requirements/Qualifications

A Bachelor’s Degree in Information Systems or related field and 6 years of experience as an information technology professional; Work experience should include (4) Four years in IT management roles with progressive management and technical responsibilities.
An equivalent combination of education and/or relevant experience will be considered for meeting the minimum qualifications.

Additional Qualifications and Skills
ITIL, ITSM, or Six Sigma certification preferred
Excellent collaboration skills and strong commitment to transparency, openness, and continuous improvement.
Demonstrable ability to formulate a high-level strategy, then convert it into a tactical plan and execute on that plan
Strong client-facing / customer service skills and passion for delivering positive experiences.
Proven vendor management skills
Extremely versatile, dedicated to efficient productivity
Demonstrated experience working within a data center or with a networking team
Experience managing infrastructure projects and working with engineers
Knowledge of VoIP technologies is preferred
Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other government officials, and to maintain effective working relationships.
Demonstrated experience in leading process improvement and organization change initiatives.
Proven success in a project leadership role
Excellent presentation, time management, and collaborating skills.
Handles stressful situations and deadline pressures well.
Plans and carries out responsibilities with minimal direction.
Ability to communicate technical information to non-technical people effectively.
Ability to organize, direct and coordinate administrative activities, operational programs and staff.

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