Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.

Position Summary: Working within the Office of Jury Commissioner (OJC), the OJC Data Analytics Specialist collects, compiles, and analyzes jury data, metrics, and statistics, applying this data to make recommendations supporting management and leadership in making informed and objective business and policy decisions. The OJC Data Analytics Specialist delivers findings in regular reports and presentations for use by management. Conducts research, as needed, and applies data to design new standards for optimizing efficiency of operations. Responds to customized requests for data compilation and analysis.

The OJC offers remote work and hybrid work schedules for all employees, in appropriate cases and subject to the needs of the office.

Supervision Received: Works under the direction of the Network and Information Services Manager or their designee.

Duties:

Collects and compiles jury metrics and data from a variety of sources including the WebGen Jury+ system, MassCourts, US Census Bureau statistics; and other sources;
Collaborates to understand management objectives and to identify relevant data and metrics;
Sets parameters and requirements for data to be gathered; validates collected data through statistical testing and independent judgment;
Analyzes data and statistics for trends and patterns with attention to demographics; departmental and individual court practices; juror behavior; jury pool yields; and past and predicted performance;
Prepares reports of data results, presenting and explaining findings to senior leadership;
Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics;
Based on metrics and analysis, makes recommendations for policies and activities to enhance effective and efficient jury service for the benefit of the courts, the jurors, the business community and the community at large;
Work with OJC leadership on initiatives to optimize all aspects of jury service, including research, summarizing data and presenting findings to JMAC, SJC and Trial Court leaders;
Work with OJC management to develop and support regular reporting, both within the OJC and to the JMAC, SJC, Trial Court and departments;
Ensures compliance with data privacy regulations and best practices;
May assist OJC leadership by running reports and conducting analysis to support decisions and recommendations concerning management and operation of the jury system;
Makes presentations to JMAC, SJC and Trial Court leadership, courts, and stakeholders as needed;
Assists with trainings of court personnel and others as needed;
Works with IT specialists to develop queries to obtain information as needed or requested; defines and communicates data returned by queries in a clear and user-friendly manner;
Generates reports, including writing, maintaining, and supporting a variety of reports utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data; and
Performs other duties as assigned.
Job Competencies: 

Ethics and Values: Communicates and demonstrates the ethics and values of the OJC and Trial Court.
Mission Driven: Employees are fully committed to fulfilling the missions of the OJC and the Trial Court.
Professional Development: Employees are committed to participating in ongoing OJC and Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Ability to communicate and present data and research findings such as graphs, tables, and analytical briefs.
Problem Solving: Ability to successfully address research issues, draw conclusions and make recommendations based on data and policy analysis results.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Minimum Requirements:

• Bachelor’s degree.
• (3) Three years of experience in a position involving data analysis, reporting, and presentation.
• Certification or higher education in the areas of data analysis or statistics is a plus;
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills, and Abilities:
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software, in particular Excel, PowerPoint, Access and/or other data analysis and visualization software.
• Proficient with or the ability to quickly learn the organization’s jury management software.
• Assimilate statistical information, identify and analyze trends, and track large volumes of numerical data.
• Recognize data anomalies.
• Interact with the public and senior leadership.
• Communicate clearly and persuasively with top management.
• Handle multiple projects simultaneously.
• Work well on short timelines.
• Set and meet deadlines.