Internship – Administrative Supervision Unit (Massachusetts Probation Service)

Internship – Administrative Supervision Unit (Massachusetts Probation Service)

Massachusetts Trial Court

Position Summary: The intern, under the supervision and guidance of the Office of the Commissioner of Probation, will work on a variety of assignments that will involve the administration and development of the Massachusetts Probation Services, specifically within the Administrative Supervision Unit (ASU). The ASU was created as an innovative approach to managing OUI cases so that Probation Officers can focus on their highest-risk cases. The intern should be able to provide a broad range of skilled administrative support. Intern’s daily duties may include, but are not limited to, the following:
• Perform a variety of duties related to the processing of cases, including entering of data in automated systems, within the ASU;
• Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries;
• Assist in reviewing documentation to ensure accuracy and completeness;
• Work alongside ASU’s Chief Probation Officer and the rest of the ASU team;

Duties:

The intern should be able to provide a broad range of skilled administrative support. Intern’s daily duties may include, but are not limited to, the following:
• Perform a variety of duties related to the processing of cases, including entering of data in automated systems, within the ASU;
• Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries;
• Assist in reviewing documentation to ensure accuracy and completeness;
• Work alongside ASU’s Chief Probation Officer and the rest of the ASU team;

Minimum Requirements:

• Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university
• Knowledge of computer software and case management systems
• Strong attention to detail
• Strong interpersonal skills and the ability to work professionally with persons at all levels
• Ability to communicate clearly and effectively in oral and written forms, including the ability to communicate technical information to non-technical people
• Ability to work independently and part of a team.

To apply for this job please visit trialcourtjobs.mass.gov.

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