Operations Specialist I

Operations Specialist I

  • Full Time
  • Anywhere

Website Metropolitan Area Planning Council

The Metropolitan Area Planning Council (MAPC) seeks candidates for the position of Operations Specialist I to join our Operations team! This is an exciting opportunity for someone who has an interest or background in Administrative Operations and Board Relations. The Specialist reports to the Operations Manager and has a great deal of interaction with the Executive Director on matters related to MAPC’s governing Council and special projects.
To be successful in this role, the selected candidate must have initiative as well as the ability to multitask and set priorities. Excellent skills interacting with the public and communication skills are required. This is an ideal opportunity for someone who is interested in developing office-management and high level administrative professional skills.

About MAPC:

MAPC is the Regional Planning Agency (RPA) serving the people who live and work in metropolitan Boston. Our strategic priorities are sustainable development, regional collaboration, and fostering an equitable and resilient region.  We are guided by our regional plan, MetroCommon2050: Shaping the Region Together. MAPC’s staff includes approximately 100 full-time employees located in downtown Boston in a transit-accessible and bike-friendly office.

MAPC has a hybrid schedule, combining time in the office with remote work. Employees must reside within a commutable distance from MAPC’s Boston office. 

MAPC strongly supports the professional development of each and every staff person, believing their growth to be consistent with the best interests of MAPC and the region. We encourage all our staff to develop new ideas to make MAPC’s planning and policy work more relevant and impactful, and to adapt to changing times.

This is an opportunity to work in a dynamic, interdisciplinary, and innovative environment with professionals who are committed to building a more sustainable and equitable future for everyone who lives and works in Greater Boston. For more information about MAPC or MetroCommon2050, please visit www.mapc.org 

About the Department: 
The Operations Department is an integral part of the agency’s administration. The Operations team provides administrative support to executive staff; creates and maintains the internal infrastructures, systems, and protocols that support the functioning and growth of the agency; and promotes a safe and efficient work environment that  allows MAPC to advance its mission effectively.

Responsibilities (including but not limited to) 

  • Provide support to the Operations team with event coordination, agency administration, and Council support;
  • Provide administrative onboarding to new staff with on-the-job training of new employees concerning office procedures and use of office equipment;
  • Coordinate internal Operations Newsletter and assist in planning staff events;
  • Support external meetings by providing general event assistance; may involve travel to locations in Metro Boston;
  • Provide administrative and scheduling support to the Executive Director and Deputy Executive Directors as needed;
  • Manage meeting calendars for Council meetings and internal staff meetings;
  • Attend, record and post minutes for Council and Committee meetings; assist in meeting preparation, materials production, and distribution for meetings;  
  • Greet MAPC visitors in the 6th floor reception area, assist with mail distribution, telephone inquiries, and office management;
  • Manage and maintain CRM database of contacts; prepare large mailings using various  databases;
  • Support digital workflow for processing contracts;
  • Assist Operations Manager with intra-office moves;
  • Assist Operations Coordinator as needed; and
  • Other duties as assigned.

Evening events, occasional weekend events, and local travel are a responsibility for this position. MAPC does not require that you have a vehicle; however, you must have a valid driver’s license and/or the ability to arrange transportation to meetings in different parts of the region. MAPC provides support for travel, including MBTA passes, a Zipcar account and BlueBikes membership.



Candidates for this position should have an Associate’s degree; or three years minimum of professional office experience in administration/ operations. A comparable combination of experience and education may be considered.

Successful candidates for this position will demonstrate all or most of the following:

  • Familiarity with CRM and Microsoft Outlook contacts helpful and strongly desired;
  • Demonstrated efficiency in Microsoft Office Suite (Excel, Word, PowerPoint,);  
  • Excellent service skills interacting with the public; strong oral and written communication skills;
  • Familiarity and ability to use Zoom and Youtube video conferencing; 
  • Experience with calendar management, project meeting and event planning and execution.


  • Knowledge of databases and customer relationship management (CRM) tools;
  • Content management systems (CMS) such as WordPress, Drupal or similar preferred; 
  • Experience formatting documents such as flyers, labels and reports helpful; ability to work in Adobe Suite (Photoshop, InDesign, etc.) a bonus;
  • DocuSign or other online document management software. 

Per MAPC COVID-19 Vaccine Policy, all employees, including remote employees, must be fully vaccinated. This position will require the selected candidate to show proof of full vaccination against COVID-19, including the Bivalent booster. MAPC is an equal opportunity employer and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Compensation and Benefits: 
The salary ranges from $60,000 to $67,000 depending on qualifications and experience. This is a full-time non-exempt position. MAPC offers excellent Massachusetts state employee benefits as well as a flexible, supportive, and family-friendly work environment and a commitment to continued professional development. 

How to Apply: 
Apply online at www.mapc.org/jobs. The position is open until filled, and applications are reviewed on a rolling basis. Interested candidates should submit a cover letter and resume. Candidates selected to interview will be asked to submit three (3) references plus a sample of relevant writing or work product. Candidates must have legal authorization to work in the USA and a valid driver’s license and/or the ability to arrange transportation to meetings in different parts of the region. MAPC participates in E-Verify, which is a federal program that helps us to determine work eligibility in the United States. A Criminal Offenders Records Information (CORI) request must be completed if offered this position. A criminal record is not an automatic bar to employment at MAPC, but it will be reviewed in light of the position and other elements of an applicant’s resume.

We believe that a staff with a range of perspectives, experiences, and skillsets strengthens our work. We are committed to building a more equitable workplace that allows staff with diverse backgrounds and identities to thrive, grow, and lead. For more information on MAPC’s culture of equity, see our  Equity at MAPC page. 

To apply for this job please visit www.governmentjobs.com.