Operations Manager

Operations Manager

Website Metropolitan Area Planning Council

The Operations Manager is a core member of MAPC’s administration and finance team, which includes finance, human resources, legal, and operations. The Manager, along with a 2-person staff plus interns, oversees daily administration, facility and office management, supplies, scheduling, and other areas critical to the daily functioning and long-term growth of MAPC. The team provides the foundation that allows MAPC to advance its mission to create a sustainable, equitable, and climate-friendly region in Greater Boston. The Manager reports to the Director of Equity & Culture, who oversees both Operations and Human Resources.
To be successful in this role, a candidate must be comfortable working independently, setting priorities and multi-tasking, and gaining an understanding of the agency’s mission and work. Excellent customer service and communication skills are required as the role involves working with both internal staff and external constituents regularly. This is an ideal opportunity for someone who is interested in bringing their skills to a high-level role with a mission-driven agency that is committed to diversity and inclusion.

About MAPC

MAPC is the Regional Planning Agency (RPA) serving the people who live and work in metropolitan Boston. Our strategic priorities are sustainable development, regional collaboration, and fostering an equitable and resilient region.  We are guided by our regional plan, MetroCommon2050: Shaping the Region Together. MAPC’s staff includes approximately 100 full-time employees located in downtown Boston in a transit-accessible and bike-friendly office.

MAPC has a hybrid schedule, combining time in the office with remote work.

MAPC strongly supports the professional development of each and every staff person, believing their growth to be consistent with the best interests of MAPC and the region. We encourage all our staff to develop new ideas to make MAPC’s planning and policy work more relevant and impactful, and to adapt to changing times.

 Responsibilities (including but not limited to) 

  • Maintain positive and constructive 2-way communication with MAPC staff, keeping them fully informed about office operations, addressing issues raised by staff, and ensuring compliance with appropriate statutes and regulations.
  • Manage office space, lease, and new/additional office space acquisition process; liaise with landlord and building management around repairs and related matters; collaborate with General Counsel on lease enforcement issues, as needed. 
  • Manage office utilities and insurance policies for agency and officers; maintain and ensure timely payment of insurance and utilities. 
  • Manage transportation-related contracts with vendors such as ZipCar and BlueBikes.  
  • Oversee maintenance of copiers, printers, faxes, and other equipment; secure maintenance contracts and serve as liaison to vendors.
  • Manage office assignments, workspace for new employees, and occasional workspace changes for existing employees.
  • Work with Director of Equity & Culture on space planning projects, adjustments to physical space including facility design modifications, improvements to the hybrid work environment and equipment, and other efforts to make MAPC a great work environment.
  • Oversee office supply inventory, purchasing, and distribution.
  • Purchase office equipment and furniture.
  • Supervise the administrative staff and intern(s).
  • Maintain professional, clean, well-organized office environment.
  • Maintain archived files and records in accordance with Massachusetts Public Records Law; assist General
  • Counsel in responding to public records requests; oversee staff compliance with Massachusetts State Employee Ethics Law.
  • Monitor safety and cleanliness of offices, conference rooms, and common spaces.
  • Ensure security and emergency preparedness procedures are implemented properly; be on call during emergencies.
  • Lead staff Safety Committee and conduct safety trainings. 

Evening events, occasional weekend events, and local travel are a responsibility for this position. MAPC does not require that you have a vehicle; however, you must have a valid driver’s license and/or the ability to arrange transportation to meetings in different parts of the region. MAPC provides support for travel, including MBTA passes, a Zipcar account and BlueBikes membership.  


Candidates for this position should have three or more years of office management and supervisory experience, ideally in a non-profit or public agency setting. Associate’s or Bachelor’s degree preferred.

Successful candidates for this position will demonstrate all or most of the following:

  • Facility/office management or transferable experience is required. 
  • Purchasing experience and vendor relations experience.
  • Excellent customer service skills and strong oral and written communication skills.
  • Ability to originate and complete assigned tasks independently, and to ask for help when needed.
  • Ability to identify, streamline and make recommendations to improve policies, processes and procedures.
  • Ability to work on multiple tasks, determine priorities among competing deadlines, and shift gears when last-minute requests arise.
  • Excellent attention to detail and strong organizational skills.

Per MAPC COVID-19 Vaccine Policy, the selected candidate is required to be up-to-date with COVID-19 vaccinations, as defined by the CDC, by the agreed upon start date. See COVID-19 Vaccine Booster Shots | CDC. 

Compensation and Benefits
The salary ranges from $92,000 – $102,000, depending on qualifications and experience. This is a full-time exempt position. MAPC offers excellent Massachusetts state employee benefits as well as a flexible, supportive, and family-friendly work environment and a commitment to continued professional development. 

How to Apply
Apply online at www.mapc.org/jobs. The position is open until filled, and applications are reviewed on a rolling basis. Interested candidates should submit a cover letter and resume. Candidates selected to interview will be asked to submit three (3) references. Candidates must have legal authorization to work in the USA and a valid driver’s license and/or the ability to arrange transportation to meetings in different parts of the region. MAPC participates in E-Verify, which is a federal program that helps us to determine work eligibility in the United States. A Criminal Offenders Records Information (CORI) request must be completed if offered this position. A criminal record is not an automatic bar to employment at MAPC, but it will be reviewed in light of the position and other elements of an applicant’s resume.
 MAPC is an Equal Opportunity Employer. We believe that a staff with a range of perspectives, experiences, and skillsets strengthens our work. We are committed to building a more equitable workplace that allows staff with diverse backgrounds and identities to thrive, grow, and lead. For more information on MAPC’s culture of equity, see our  Equity at MAPC page. 

To apply for this job please visit www.governmentjobs.com.