Employment Services Manager

Employment Services Manager

Website Morgan Memorial Goodwill Industries



 JOB TITLE: Employment Services Manager



The Employment Services Manager ensures that their team meets Workforce Investment Opportunity Act related enrollments, training and placement goals by providing operational oversight to staff.  The Manager will oversee the day-to-day activities, projects and goals of the WIOA team. This includes but is not limited to: maintaining the highest level of customer service and satisfaction; sustaining a comprehensive understanding of the programs and services that help BCL customers make the most informed choice about how to use the Career Center; maintaining practical knowledge of the tools and resources available to guide registered job seekers towards unsubsidized employment and/or self sufficiency.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Hires, trains, supervises and coaches staff. Determines workload, delegates assignments, monitors and evaluates performance. Recommends or initiates promotions, transfers and disciplinary action as appropriate.
Assigns and maintains work schedule that ensures availability of staff to meet the needs of the customers.
Maintains an up-to-date knowledge and familiarity with:
          o    Massachusetts One-Stop Employment System (MOSES)

          o    Workforce Investment Opportunity Act (WIOA) Title I programs,          policies                      and procedures

          o    Massachusetts Division of Career Services

          o    Boston Private Industry Council (PIC)

          o    Economic Development & Industrial Corporation (EDIC) of Boston/Jobs &                    Community Services (JCS) contracts and staff

          o    Massachusetts’ One-Stop Career Centers

Develops and maintains procedures and documentation for Career Development staff to assess eligibility, capability, and motivation of BCL Members to successfully complete skill training.
Administers and monitors the distribution of regionally approved Training Vouchers to eligible Boston Career Link customers.
Establishes and maintains verifiable data including: enrollment, attendance, services, authorization numbers, placement, and retention in order to evaluate the team’s effectiveness and to insure that operational and contract requirements are met; including MOSES and JCS monthly management reports. 
Oversees the collection and analysis of all customer feedback forms for continuous quality improvement.
Ensures the proper coordination of referrals to enhanced services and opportunities such as ITAs, OJT and Customized Training.
Collaborates with the Career Development and Business Services Teams to develop, outline, deliver and maintain the WIOA Information Sessions, and onsite job preparation Workshops.
Monitors a minimum of 10% of customer case files, on a monthly basis, for required documentation, accuracy of paperwork and provision of timely and appropriate services.
Develops and implements Quality Assurance/Improvement strategies.
Ensures proper display of information in the Resource Room, addressing Basic Job Search information; Labor Law; Training Information; Job Openings; Events and Schedules; and areas for targeted populations (i.e. Veterans and Youth)
Attends BCL Management and Quality Improvement team meetings; Represents Boston Career Link in work groups or committees focused on development, funding, and service delivery issues.
Ensures compliance with federal, state, and local policies, procedures and regulations.
Monitors achievement of performance goals on an on-going basis and reports to management the progress made towards performance goals.
Attends training opportunities that will enhance job related skills such as management, staff development, fiscal processes and program specific knowledge.
Perform duties in accordance with Goodwill’s standard responsibilities involving the following categories:  business strategy, planning, directions and control; administration, operations, and direct work management; people management.
Performs team-related duties and coverage as assigned.
Coordinates the development and distribution of workshops/seminars.


·         Bachelor’s degree required and a minimum of 2 years of related employment counseling or training experience.

Minimum of 5 years experience with at least two years supervising staff.
Experience in the workforce development/labor exchange field, employment counseling, and training programs for adults or related areas preferred.
Ability to assess job seekers’ need and make appropriate employer referrals.
Ability to create systems to collect and manage data; strong analytical skills.
Experience in networking, troubleshooting and interfacing with diverse range of customers.
Strong, accurate computer skills including MS Word, Excel, Access, PowerPoint and Internet.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedure or governmental regulations.
Requires acceptable results of CORI check according to Goodwill policy and requirements.
Bilingual a plus.


To apply for this job email your details to tcook@aimhrsolutions.com