Community Investment Associate

Community Investment Associate

  • Full Time
  • Boston

Website The Greater Boston Food Bank

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.


The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.


Through compassion and action, together we can create a hunger free Eastern Massachusetts.


GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community. 


GBFB Core Competencies 

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values.  At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization.  Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.


The GBFB Competency Framework focuses on six Core Competencies: 

Contributes to a High Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement 

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.


Mandatory COVID-19 Vaccination Policy
 Company policy requires that all team members be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment.  By checking acknowledging receipt of this job description, you are confirming that you can satisfy this express condition of employment.


Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


GBFB is considered an essential response organization in times of disaster.  As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.  

Job Title: Community Investment Associate (Community Insights) (temp full time)

FLSA Classification: Non-Exempt

Reports to: Assistant Director, Community Investment


Position Summary: Support client focused initiatives in underserved communities and leverage client management software to advance the implementation of client centered services. Participate in special projects to understand and improve client experience as it relates to client management. Ensure GBFB’s community investments are client conscious and result in equitable and diverse efforts.  This position is reliant on funding and this role is anticipated to last for at least 12 months.


Position Essential Duties and Responsibilities:

Understand the evolving landscape of available client management solutions and act as user experience expert to support agencies in leveraging technology to improve and expand client services and distribution. 
Act as liaison between agencies and client management software vendor(s). 
Work with to assess ongoing functional needs of a network-wide client intake and tracking system and conduct periodic market review of available platforms including functionality and cost structures.
Work with Community Insights staff to design and implement the roll out of network-wide client intake and tracking system.
Collaborate with Community Insights staff to create a library of client intake system related trainings and resources for agencies.
Contribute to a library of client focused and best practice resources to be shared with the agency network.
Act as the primary contact for agency client intake training. Provide training to agency partners and Community Impact team members.
Maintain GBFB presence at community meetings by sharing pertinent GBFB updates and resources, gaining an understanding of clients’ needs and concerns, and bringing information back to GBFB team.
Document agency interactions in Salesforce and share pertinent agency updates across the Community Impact team. 
Ensure AIB standards are maintained.

Knowledge, Skills and Abilities:

Excellent verbal and written communication and customer service skills. 
Strong collaboration and relationship building skills.
Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
Self-starter and independently driven.
Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
Valid driver’s license and access to a reliable personal vehicle, required. 
Experience with Microsoft Office, required.
Experience with CRM software, like Salesforce, preferred.
Multiple languages, spoken and written, a plus.

Mandatory Education and Experience:

BA/BS preferred.
1 to 2 years’ experience in customer service or training and technical support required.
Foodservice, food safety, or other directly related work experience, a plus. 
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands:

Lift or carry up to 25 pounds.
Ability to sit up to three hours at a time.
Ability to work within an open air/cubicle environment.
Ability to work independently and remotely.
Willingness to periodically attend events or meetings during weekend or evening hours.

Work Environment:

The job is primarily performed indoors in a traditional office setting.
Events could take place in a warehouse or in an outdoor setting.

Travel Required

Yes, some instate site visits and cross docks require periodic travel. 

Can This Position Be Performed Remotely?

Yes, the majority of this job can be performed remotely. Some in person activities such as agency visits and cross docks cannot be performed remotely.

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