Community Investment Senior Associate

Community Investment Senior Associate

  • Full Time
  • Boston

Website The Greater Boston Food Bank

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.  Through compassion and action, together we can create a hunger free Eastern Massachusetts. GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.

GBFB Core Competencies 

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values.  At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization.  Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.


The GBFB Competency Framework focuses on six Core Competencies: 

Contributes to a High Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.


Mandatory COVID-19 Vaccination Policy
Company policy requires that all employees be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment. The Company will make reasonable accommodations in accordance with applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.


Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of 

activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.


Job Title: Community Investment Senior Associate

FLSA Classification: Non-Exempt

Reports to: Manager of Community Investment


Position Summary: Act as an area specific expert for GBFB and offer essential support to member agencies and community partners. Collaborate across the Community Investment team to identify opportunities for network input. Ensure that GBFB’s community investments result in equitable and diverse efforts.


Position Essential Duties and Responsibilities

Maintain GBFB presence at community meetings by sharing pertinent GBFB updates and resources, gaining an understanding of clients’ needs and concerns, and bringing information back to GBFB team.
Identify client barriers to food access, participate in community planning processes, share best practices, and recommend solutions to both partners and GBFB.
Develop and maintain strong relationships with area partners and community stakeholders in an assigned region. Identify opportunities for strategic collaborations and/or partnerships in underserved communities.
Act as an area specific expert and offer essential support to partners in an assigned region including order entry, conducting compliance visits, volunteer training, and customer service. Ensure accurate and timely reporting.
Responding to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
Ensure the quality of services for food insecure individuals served through GBFB’s agency network by way of initiating regular agency check-ins and informing partners’ strategic planning efforts and growth planning sessions as needed.
Conduct regular compliance visits with partners in assigned region, document within Salesforce, and create correction plans escalating compliance and food safety concerns to supervisor, as necessary.
Document agency and program partner interactions in Salesforce and share pertinent updates across the Community Impact team.
Collaborate with the Community Investment team to respond to and incorporate feedback received from member agencies through various network engagement opportunities.
Manage agency outreach opportunities, including but not limited to third-party grant recommendations.
Coordinate the new member agency application process, evaluate agencies who are interested in GBFB membership, and make recommendations for membership.
Assist with management of the Community Investment Grant processes and manage check request process to ensure an equitable and efficient program for member agencies.
Cross-train on supporting direct distribution program sites to ensure adequate coverage of Community Investment team responsibilities and continually support a small number of direct distribution program sites in ordering and reporting requirements.
Collaborate with other GBFB teams if a member agency requires assistance outside of sphere of expertise.
Collaborate across the Community Investment team during the planning and operation of any direct distribution or cross dock in your assigned area.
Manage agency requests for letters of support.
Maintain food safety certification.
Ensure AIB standards are maintained.


Knowledge, Skills and Abilities

Able to work in a team-oriented environment as a team leader demonstrating skills including coaching, mentoring, team building, collaboration, and conflict management.
Ability to have difficult conversations with agency and community partners and achieve a positive outcome.
Ability to multi-task and manage tight deadlines.
Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
Excellent verbal and written communication and customer service skills.
Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
Valid driver’s license and access to a reliable personal vehicle, required.
Experience with Microsoft Office, required.
Experience with CRM software, like Salesforce, preferred.
Multiple languages, spoken and written, a plus.

Mandatory Education and Experience

BA/BS preferred.
2+ years’ experience in customer service, community organizing or network development, required.
Foodservice, food safety, or other directly related work experience, a plus.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands

Lift or carry up to 25 pounds.
Ability to site up to three hours at a time.
Ability to work within an open air/cubicle environment.
Ability to work independently and remotely.
Some weekend and evening hours required.

Work Environment 

The job is performed indoors in a traditional office setting
Events could take place in a warehouse or in an outdoor setting.

Travel required

Yes, some in state site visits and cross docks require periodic travel.

Can This Position Be Performed Remotely?

Yes, the majority of this job can be performed remotely. Some in person activities such as agency visits and cross docks cannot be performed remotely.

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