Donor Research Manager
Donor Research Manager
The Greater Boston Food Bank
End hunger here.
The Donor Research Manager serves a critical role leading the research of the GBFB donor base and newly identified prospects of individuals, corporations, and foundations. The Manager will employ best practices and access donor research solutions that identify wealth, philanthropic, and biographic information, personal and professional backgrounds, past giving histories, wealth indicators, and philanthropic motivators among other criteria, to evaluate their ability to give (capacity) and affinity (inclination) to support GBFB.
The Manager will provide research to front-line fundraisers to help them learn more about their donors, improve their fundraising strategies to ask the right person for the right amount at the right time, strengthen their relationships with current and past donors, and drive prioritization. This position will also provide research to identify new major donor prospects, locate opportunities for planned giving, and re-engage lapsed donors.
All candidates must submit a cover letter in addition to a resume.
Position Essential Duties and Responsibilities:
Donor and Prospect Research: 90%
Responsible for all donor research for team across individual, corporate, and foundation channels.
Proactively identify leadership and major gift prospects through the conduct of research on prospective donors, corporations, and foundations.
Work to enhance the understanding of research by staff through effective communication and training.
Implement a comprehensive research strategy for newly identified prospects (through referral or Salesforce screening) and existing donors including identification, evaluation, and recommendation current and potential prospects while assessing their ability to financially support GBFB.
Provide research and analysis of biographical, philanthropic, professional, and financial information about donors and prospects.
Provide quantitative and qualitative analysis of donor pipeline to help inform strategic revenue planning, including modeling donor journey.
Prepare written donor and prospect profiles, rating memos, event bios, and qualified lists to support the cultivation of donors and external stakeholders for all Relationship Managers.
Key participant in regular strategic intra-departmental donor and prospect review meetings.
Coordinate with the Donor Services department to manage donor and stakeholder relationship mapping with the goal of deepening institutional involvement, engagement, and support.
Research Resources Management: 10%
Maintain and keep all research assets and resources updated with the latest versions.
Manage and coordinate the evaluation, purchase, budget, and renewal of research resources, publications, and services.
Assess and revise as needed Advancement-related research policies and procedures including SOPs as industry standards and opportunities warrant.
Represent the research team in the evaluation, recommendation, and selection of needed/evolving electronic screening vendors.
Knowledge, Skills & Abilities:
A minimum of 3-5 years’ experience working within a fundraising department or related managing prospect research and data analysis in a CRM system.
3-5 years of required experience working in and analyzing prospect research/management information systems; Salesforce and iWave experience are a must.
Experience with audience segmentation, donor modeling, and analysis. Knowledge of and experience with Predictive Modeling a plus.
Experience with moves management best practices a plus.
Demonstrated oral and written communication skills to present understandable findings and research to various audiences including organizational leadership, staff, donors, prospects, and volunteers.
Strict confidentiality regarding sensitive business matters and data.
Proven ability to work independently, to take initiative on projects, work under pressure, and manage multiple priorities.
Mandatory Education and Experience:
Bachelor’s Degree required or significant and demonstrated related research experience.
Minimum of 3-5 years relevant Development/fundraising experience
Minimum of 3-5 years in prospect management and research program, preferably in a non-profit Development setting.
Proficiency with CRM databases, Salesforce highly preferred.
Proficiency and experience readily available and licensed donor and prospect research and wealth screening tools including but not limited to: Guidestar, Foundation Directory, and internet search. Proficiency with iWave preferred.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook.)
Strong organization skills and attention to detail.
Solid experience in preparing and editing effective correspondence, and proposals.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.
Excellent customer service skills.
Experience in project leadership/management or facilitation role.
Strict discretion and sensitivity in maintaining confidentiality.
Genuine appreciation of GBFB’s mission and the ability to authentically communicate it.
Ability and willingness to travel within Massachusetts.
Valid Driver’s License
Work Environment/Physical Demands:
Ability to sit up to 3 hours at a time.
Ability to work within in an open air/cubicle environment.
Ability to lift up to 25 lbs.
Ability to work remotely.