FLSA Status: Exempt
 Hours/Weeks Category: Regular Full Time
 Reports to: VP of Technology Operations

Position Summary

The Senior Applications Analyst Administrator will lead the GBFB Enterprise Technology and Services team in an analytic and administrative role to ensure that our use of key cloud based applications (i.e. Salesforce and NetSuite) are being used effectively and efficiently and are meeting the needs of the organization. This role will work closely with stakeholders to troubleshoot, build, configure, and automate technology solutions to deliver business value and refine the overall platform that enables users to get the most out of the technology solutions

Position Essential Duties and Responsibilities

Provide end-user production support for issues entered into issue tracking systems.
Assist departments in identifying problems and providing alternative and innovative solutions.
Develop new processes and procedures to meet current challenges.
Work independently to analyze and resolve system related problems.
Analyze business processes and associate them to software deliverables.
Update existing documentation where available, develop new documentation as required.
Assist Tech Operations and Business Application Data Analytics teams on technical issues with data or analytics.
Participate in trainings and work with end users to enhance their knowledge of tools
Stay updated on the platform’s new tools, capabilities, and updates
Maintain relationships with vendors, and partner teams.
Gather requirements and design the most accurate and efficient solution possible.
Participate in the change control process and document appropriately.
Identify opportunities to exploit technical innovations for business benefit.
Assess upcoming NetSuite/Salesforce releases for bug fixes and new functionality.  Assist in the testing, deployment, and stabilization of these releases.
Recommend best practices and customizations to increase the efficiency and scalability of the NetSuite system for the organization.
 

Knowledge, Skills, and Abilities

Knowledge of Salesforce – Nonprofit Success Pack, Salesforce Community Cloud and Volunteers for Salesforce preferred.Proven ability to design and implement new processes and facilitate user adoption.Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
Strong understanding of Salesforce best practices, functionality and Lightning interface.
Experience with NetSuite SuiteCommerce Advanced and warehouse management systems is a plus.
Demonstrated versatility and knowledge of combining business requirements into technology results.
Strong data management, data governance and data life cycle abilities.
Experience with Data Analytics and Predictive Analytics.
Ability to apply proper troubleshooting skills to get to root of problem and resolution.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Exceptionally self-motivated and directed.
Strong commercial and customer awareness and a proven track record of ensuring the Business (and stakeholders) are always at the forefront of decision making.
 

Qualifications:

BA/BS Degree in Business, Technology, or other relevant areas preferred.”
5+ years of experience using and administering Salesforce and/or NetSuite in a professional environment. 
Salesforce (ADM201 and/or ADM211 )/NetSuite certified Administrators a plus but not required.
Strong understanding of the business processes that underpin the organisation focusing on the role of information provision
Strong understanding of and passion for new technologies, with the ability to spot potential opportunities
Strong ability to communicate technical concepts and opportunities to a business audience
Genuine appreciation of GBFB’s mission and the ability to communicate it.