Senior Manager Major Gifts

Senior Manager Major Gifts

  • Full Time

Website The Greater Boston Food Bank

FLSA Status: Exempt
Hours/Week Category: Regular Full-Time


GBFB Overview
Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.


The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.  Through compassion and action, together we can create a hunger free Eastern Massachusetts. GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.


GBFB Core Competencies
GBFB Core Competencies summarize the capabilities that are important across all jobs and that we  believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.


The GBFB Competency Framework focuses on six Core Competencies:

Contributes to a High-Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement
GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms  and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.


Mandatory COVID-19 Vaccination Policy

Company policy requires that all employees be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment. The Company will make reasonable accommodations in accordance with applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.

Position Summary

The Senior Manager Major Gifts (SMG) plays a central role in the Advancement program at GBFB and is a leader in establishing a culture of philanthropy working across teams and functional areas. The ideal candidate is a self-starter, grounded in best practices and is a strategic, creative, and collaborative team member who supports GBFB’s vision for philanthropy while maximizing results to achieve stated revenue goals.

The SMG is a results-oriented professional who has primary responsibility for advancing fundraising relationships with those individuals who have the capacity to make a significant philanthropic investment in GBFB and also with individuals who serve on Boards and Committees and their referred prospects. The SMG will design and implement strategies to cultivate, solicit, and steward a portfolio of these donors and as well as other major gift prospects referred by Board and Committee members and prospects with goals of securing five to seven-figure major and leadership gifts. The SMG is responsible for managing their portfolio of donors and prospects from cultivation through stewardship, renewal, and upgrading.


The SMG will also work in cooperation with the Vice President of Development to staff volunteer leadership committees (composed of a variety of GBFB Board members, Committee chairs, and select others) in their work to raise support for and awareness of GBFB’s mission.

Position Essential Duties and Responsibilities:
Relationship Management: 85%

Applying moves management best practices, identify, qualify, cultivate, solicit, and steward individuals, to secure five to seven-figure gifts and identify planned gift opportunities. Donors may also include corporations and family foundations associated with the individuals on the portfolio. Manage a portfolio of approximately 125+ donors and prospects. Develop and implement appropriate and effective strategies to produce successful outcomes, including in-person/virtual visits and strategic follow-up leading to successfully closing major gifts for the achievement of revenue goals. 

Establishes and works to meet annual income goals for each donor including maintaining their annual fund giving while growing their major gift capacity to levels of five to seven-figure giving and that of their referred list of prospects. Maintains a consistent level of annual and ongoing meaningful contacts and engagements with donors and prospects including but not limited in person/virtual visits, written/in-person solicitations/proposals, personalized written and e-communications for stewardship and reporting, and volunteer experiences. 

For new prospects, actively builds the donor pipeline and executes appropriate move management strategies from qualification to cultivation and engagement with new prospective donors; manages and executes appropriate strategies for successfully soliciting new prospects for major gifts and assignment to be managed in their portfolio or other relationship managers as appropriate. 

Critical to the success of the SMG will be the ability to collaborate with the Vice President of Development and other members of the Advancement Team, Community Impact, Food Acquisition, and Volunteer Engagement to retain and steward donors and ensure each donor is aware of their impact of their support and they experience high quality and consistent customer service.

Maintain accurate data in Salesforce for current and prospective major donors and all referrals from Board/Committee volunteers. Ensures upkeep of pipeline and moves management tracking systems for assigned prospects, donors, and volunteer engagements. Proficiency with CRM databases, Salesforce required.

Volunteer Boards and Committees Staffing: 10% 

Working closely with the Vice President of Development and the GBFB Vice President/Chief of Staff, the SMG will provide ongoing and consistent relationship management relative to the fundraising/awareness building work of the Boards/Committees ensuring that members have the information and case for support and consistent communication needed for them to raise funds in support of and build awareness for GBFB’s mission. Responsibilities include but are not limited to ongoing and consistent donor stewardship activities and consistent influenced giving reporting and communications. As well as, supporting peer-to-peer fundraising strategies and activities, and providing resources and/or training for Board/Committee members to meet their give or get responsibilities and securing support for annual fundraising campaigns/events and overarching fundraising goals. 

Collaborate and actively participate with the Vice President of Development and major and corporate gifts fundraising teams in ongoing efforts to identify and cultivate a strong pipeline of GBFB donors for leadership positions on volunteer Boards and Committees.

Annual and Strategic Planning: 5%

Actively participate in annual and strategic planning processes.

Other: Assume additional responsibilities as assigned by management. Serves as an active member of the Advancement Team, contributing to goal setting and the refinement of processes and procedures. Provides support for GBFB events and other activities as needed.

Knowledge, Skills and Abilities:
Ability to build strong relationships with GBFB stakeholders including volunteer Board and Committee members, donors, prospects, colleagues, and others.
Strong organization skills and attention to detail.
Ability to manage multiple priorities.
Experience in project leadership/management or facilitation role preferred.
Ability to work both independently and as a member of a team.
Strong professional demeanor, placing a high value on offering excellent customer service.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.
Strict discretion and sensitivity in maintaining confidentiality.
Genuine appreciation of GBFB’s mission and the ability to authentically communicate it. 
Mandatory Education and Experience:
Bachelor’s degree required.
A minimum of 5-7 years’ experience in a successful major gifts program with a proven track record of implementing moves management tactics including cultivating, soliciting, closing, and stewarding major gifts from the five to seven-figure levels. 
Knowledge of planned giving and experience closing planned gifts.
A minimum 2-3 years of demonstrated Board/Committee relationship management.
Strong organizational skills, ability to prioritize and manage multiple projects simultaneously and to meet deadlines.
Excellent interpersonal, presentation, written communication, and public speaking skills.
Knowledge of and experience with the Massachusetts philanthropic community is highly desirable.
Proficiency with Salesforce or similar CRM systems required. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook.)
Ability and willingness to travel within Massachusetts; Driver’s License required.
Work Environment/Physical Demands:
Ability to sit up to 3 hours at a time.
Ability to work within in an open air/cubicle environment. 
Ability to lift 25 lbs. 
Ability to work remotely.
 Travel Required: Yes

Can this role be performed hybrid: Yes

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