Senior Technology Infrastructure Analyst

Senior Technology Infrastructure Analyst

  • Full Time
  • Boston

Website The Greater Boston Food Bank

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.


The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.  Through compassion and action, together we can create a hunger free Eastern Massachusetts. GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.


GBFB Core Competencies 

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values.  At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization.  Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.


The GBFB Competency Framework focuses on six Core Competencies: 

Contributes to a High Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms  and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.


Mandatory COVID-19 Vaccination Policy
 Company policy requires that all employees be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment. The Company will make reasonable accommodations in accordance with applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.


Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.



Job Title:  Sr. Technology Infrastructure Analyst
FLSA Classification: Exempt

 Reports to: Vice President of Technology


Position Summary 

GBFB is undergoing a digital transformation so that the organization’s digital infrastructure is able to support the scale required to address our anticipated growth. The Sr. Technology Infrastructure Analyst position is key to being able to achieve our digital transformation objectives, while supporting our current state local and cloud based architecture.  This position will manage, execute, support, and provide continuous improvement of the Greater Boston Food Bank’s (GBFB’s) corporate information technology environment by meeting user needs, adhering to performance standards and addressing GBFB’s ongoing and evolving technology direction in all facets.   


Position Essential Duties and Responsibilities

Perform IT administrative support tasks, including support, administration, upgrades, monitoring, of over 85 on prem and cloud based applications, cisco switches, multiple SANS, etc. to ensure the maximization and service uptime of GBFB’s internal network environment.
Direct outsourced technology support vendors to track the support efforts oversee service level agreements (SLAs) are appropriately provisioned/followed in the engagement process, and ensure proper cyber-security protocols are being enforced.
Enhance, maintain, and document network and end-user application programs, including, but not to be limited to 3rd party vendor services, network infrastructure, data storage, ISP bandwidth monitoring and automatic failover, data backup and recovery management, wireless access, and network security.
Develop solutions using existing and future collaboration tools to streamline or enhance team members computing environment.
Assist technology partners in managing GBFB core technology business systems including Salesforce, NetSuite, Microsoft 365 platforms and Warehouse Management Systems (WMS).
Manage and update the on-going Technology Preventative Maintenance and disaster recovery programs.
Working both independently and with solution architects, proactively plan for uninterrupted and risk adverse strategies including network and applications monitoring and alerting systems.
Participate in the process of budget oversight to maintain budget control, recommendations for technology related purchases, hardware and software warranty management and contracts SLAs.
Effectively engage with the incident owners to resolve their concerns, envision potential solutions/resolution efforts and assist in developing pro-active future technology solutions.
Perform other technology related duties as requested.

Knowledge, Skills, and Abilities

In-depth knowledge of various end user computing solutions including desktops/laptops, and hand-held devices.
3+ years of hands-on troubleshooting experience in cloud-based applications. Salesforce, NetSuite, and Microsoft 365 are required. 
Demonstrated experience with Cloud Security, Active Directory, IAM, and vendor management.
Ability to communicate effectively with team members and others on issues regarding technology improvements, performance, and stability.
Excellent written, oral, and interpersonal skills and ability to collaborate with team members at all levels within the organization.
Advanced abilities to design and troubleshoot GBFB technology platforms to minimize risk and provide maximum uptime.
Strong organizational skills, time management prioritization skills and irrefutable attention to detail.
Provide on-going project documentation, SOPs using GBFB approved collaboration platforms.
Ability to think and work independently ability and to solicit a wide variety of input.
Ability to work on multiple competing projects and tasks while meeting required deadlines.
Ability to use open-minded problem-solving techniques to address end user needs in part by seeing beyond the specific expressed need.
Experience building and fostering relationships across business functions.

Mandatory Education and Experience

BA/BS Degree in Business, Technology, or other relevant areas preferred.
At least 5 consistent years of related technology experience, demonstrating a commitment to continuous improvements of technology platforms and high-quality customer service.
Digital competency, including demonstrating proficiency in Microsoft (MS) 365 tools including MS Office, SharePoint, and Teams.
Experience in technologies. Including, but not limited to, Salesforce, NetSuite, Azure, Microsoft 365, End User computing environment, Mimecast, Meraki WiFI and network switches, VMWare, Cisco Firewalls, VPN, DNS, Boomi, SQL Server, WMS Barcode scanner and Barcoded printing, Zoom Meeting and Zoom Phone administration.
Genuine appreciation of GBFB’s mission and the ability to communicate it.

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