SNAP Outreach Associate

SNAP Outreach Associate

  • Full Time

Website The Greater Boston Food Bank

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.  Through compassion and action, together we can create a hunger free Eastern Massachusetts. GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.

GBFB Core Competencies

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we  believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

The GBFB Competency Framework focuses on six Core Competencies:

Contributes to a High-Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency


Affirmative Action/EEO statement
GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms  and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

Mandatory COVID-19 Vaccination Policy
Company policy requires that all employees be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment. The Company will make reasonable accommodations in accordance with applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.


Job Title: SNAP Outreach Associate
FLSA Classification: Non-Exempt
Reports to: Manager of Federal Food Programs

Position Summary 

The SNAP Outreach Associate will support GBFB’s work to expand access and participation in the Supplemental Nutrition Assistance Program (SNAP). The SNAP Outreach Associate will work over the phone and within the community to screen clients for eligibility, complete SNAP applications, provide follow up support, and advocate on behalf of clients as needed. 

Position Essential Duties and Responsibilities

Maintain up-to-date knowledge and understanding of SNAP-related policies to ensure accurate completion of all SNAP application assistance tasks.
Follow up with clients to ensure application requirements are complete and provide support troubleshooting issues as needed, including advocating on behalf of clients.
Perform administrative duties related to upkeep of data in online client management software, including data entry and tracking of client records.
Educate clients and community members on program guidelines and resources.
Work closely with Manager of Federal Food Programs to support program development and strengthen community partnerships. 
Knowledge, Skills, and Abilities

Ability to communicate (written and orally) in English and Spanish, Portuguese, or Haitian Creole. While vocabulary around SNAP can be taught you should have comfort with learning new words and being able to support someone with the SNAP application and answering questions in 
Spanish, Portuguese, or Haitian Creole.
Detail-oriented with strong follow-through, critical thinking, and time management skills.
Excellent communication and customer service skills.
Sensitivity to issues affecting low-income and food-insecure populations.
Ability to work positively and professionally with people of diverse experiences and backgrounds.
Ability to adhere to HIPAA laws and compliance (sensitive and confidential information).
Computer skills and ability to learn new software and systems. Working knowledge of Microsoft Office Suite is a plus.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.
Valid driver’s license. Must be willing to travel within Eastern MA as needed.
High school diploma/GED required. Associate’s or bachelor’s degree preferred.
At least 2 years of experience in social service, outreach, or customer service working with diverse populations.
Physical Demands

Ability to work in an office environment 
Ability to sit for up to 3 hours at a time
Ability to lift up to 25 lbs.
Work Environment 

The job is performed indoors in a traditional office setting.
This job relies heavily on interacting with clients over the phone. 
This job may require work in the community, such as at community centers or food pantries.

To apply for this job please visit