Vice President of Technology

Vice President of Technology

  • Full Time

Website The Greater Boston Food Bank

GBFB Overview
Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.


The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.


Through compassion and action, together we can create a hunger free Eastern Massachusetts.


GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community. 


GBFB Core Competencies 

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values.  At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization.  Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.


The GBFB Competency Framework focuses on six Core Competencies: 

Contributes to a High Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparence

Affirmative Action/EEO statement 

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.


Mandatory COVID-19 Vaccination Policy
 Company policy requires that all team members be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment.  By checking acknowledging receipt of this job description, you are confirming that you can satisfy this express condition of employment.


Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


GBFB is considered an essential response organization in times of disaster.  As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.  


Job Title: Vice President of Technology Operations

FLSA Classification: Exempt 

Reports to: Chief Information Strategy Officer

Position Summary 
The Vice President of Technology’s role is to align technology operations and business as usual with technology and enterprise strategy by integrating company processes with the appropriate technologies ensuring documentation and team training to optimize The Food Bank’s applications. This individual oversees the maintenance of existing enterprise systems and help desk support to team members while providing direction in all technology-related issues in support of information operations and core company values. The VP of Technology Operations will work in partnership with the VP of Digital Strategy to use technology effectively and efficiently in the on-going mission of The Greater Boston Food Bank. 

Position Essential Duties and Responsibilities

Strategy & Planning

Participate as a member of the Senior Leadership Team and lead organization in areas of infrastructure, hardware support, telecommunications, networks, programming, media, and support. 
Work with VP of Digital Strategy and CFO to identify ongoing areas of risk and cyber security including access improvements.
Be a thought leader in the organization by ensuring process documentation and understanding throughout the organization; establish protocol requirements as necessary. 
Work closely with VP of Digital Strategy to ensure that technology strategy, projects and implementation are properly prioritized.
Execute a technology plan that supports organizational needs.
Develop and communicate business/technology alignment plans to executive team, staff, partners, customers, and stakeholders.
Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
Participate as a standing member of the Technology Architecture Review Board
Acquisition & Deployment

Assess and communicate risks associated with technology-related investments and purchases.
Develop business case justifications and cost/benefit analyses for existing technology spending and initiatives using vendor management and change management protocols.
Execute requirements for new technology implementations and communicate them to key business stakeholders including documentation and training for all relevant team members.
Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale. These should routinely include Service Level Agreements (SLA).
Define and communicate corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies.
In collaboration with Project Management Office (PMO) approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
Operational Management

Oversee and conduct research to remain up-to-date and knowledgeable in regard to industry trends and emerging technologies in anticipation of new business processes and system alterations.
Provide management, oversight and mentoring to Senior Director of Information Systems 
As a member of a future Innovation Lab analyze and improve upon technology standards across the organization to maintain a technological and competitive edge within the market.
Act as primary liaison for the company’s Technology Operations vision via regular written and in-person communications with the organization’s executives, department heads, and end users.
Creatively and collaboratively provide resolution to technical problems in a cost-effective manner.
Ensure a strong help desk and support within the organization with SLAs and demonstrated outcomes.
Develop, track, and control the technical services annual operating and capital budgets for purchasing, maintenance staffing, and operations.
Oversee recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies within Technical Operations.
Ensure efficient delivery of technical services through agreed upon operational standards. Ensure equipment and software operation adheres to applicable laws and regulations.
Where necessary, oversee and develop patenting of intellectual property, inventions, and business processes.
Knowledge & Experience

A university degree in the field of computer engineering is desirable. MBA a plus.
15 years’ experience managing and/or directing technological operations.
Experience in strategic technology planning, execution, and policy development.
Excellent knowledge of technology environments, infrastructure, including telecommunications, networks, hardware, business applications, programming, media, and support
Prior experience in managing a technology operation and staff in a small to medium business
Demonstrated experience in administration of technology operations department and staff. Experience in thought leadership and collaboration in business strategy and how to optimize technology in business use including timely problem solving.
Experience with implementation of ITILframework
Excellent understanding of project management principles.
Proven experience in planning, organization, budgeting, and development.
Superior understanding of the organization’s goals and objectives.
In-depth knowledge of applicable laws and regulations as they relate to technology issues.
Personal Attributes

Proven leadership ability with strong emphasis on mentoring and team building.
Ability to set and manage priorities judiciously
Exceptional customer service focus.
Excellent technical writing and oral communication skills.
Excellent interpersonal skills.
Strong tactical skills.
Ability to articulate ideas to both technical and non-technical addresses.
Exceptionally self-motivated and directed.
Excellent attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Ability to motivate in a team-oriented, collaborative environment.
Physical Demands

Ability to work in an office environment.
Ability to lift up to 45 lbs.

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