Warehouse Manager

Warehouse Manager

  • Full Time
  • Boston

Website The Greater Boston Food Bank

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative, and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.

Through compassion and action, together we can create a hunger free Eastern Massachusetts.

GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community. 

GBFB Core Competencies 

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values.  At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization.  Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.


The GBFB Competency Framework focuses on six Core Competencies: 

Contributes to a High Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement 

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

Mandatory COVID-19 Vaccination Policy
Company policy requires that all team members be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment.  By checking acknowledging receipt of this job description, you are confirming that you can satisfy this express condition of employment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster.  As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.  


Job Title:  Warehouse manager
FLSA Classification: Exempt
Reports to: Assistant Director of Warehousing & Logistics


Position Summary: The Warehouse Manager will coach, mentor, and supply the tools to get the best results from the team to achieve our goals and objectives.  All actions and efforts will observe safety, sanitation (AIB), accuracy, and efficiency while living the GBFB values. The Warehouse Manager will be on a rotating schedule to oversee all warehouse operations on a Saturday and one evening a week to support Evening volunteer operations.


Position Essential Duties and Responsibilities:

Supervises Warehouse Associates in selecting orders, replenishing, shipping, receiving and put away while operating equipment safely and efficiently, working with customers and filling orders efficiently and accurately to ensure prompt completion.
Coach, mentor, train, and educate team members to allow them to achieve their full potential and make a strong contribution to GBFB’s efforts. 
Adhere to all safety rules and regulations of the GBFB.
Plan and lead the daily operation of the warehouse, ensuring the quality and integrity of both the product and the system inventory, from point of receipt to distribution.
Responsible for supporting and passing all warehousing related regulatory audits, food safety, financial, and/or other governmental or organizational requirements.
Ensure the safety and sanitation of the warehouse, people, and contents by supporting the development of procedures (SOPs) and ensuring they are adhered to by every team member.
Achieve GBFB financial objectives by engaging plans of efficiency, retention, and cross training of team members.
Ensure AIB standards are maintained.
Meet all training deadlines and requirements as assigned.
Be on call via GBFB provided cell phone or Google phone service.

Knowledge, Skills and Abilities:

Understands and utilizes warehouse metrics to assist in strategic planning.
Working knowledge of temperature sensitive food items and cold chain procedures.
Experience with work task evaluation for improvements to safety, efficiency and/or accuracy.
Excellent written, oral, and interpersonal skills.
Strong leadership skills, including coaching, mentoring, training, collaboration, and conflict management.
Analytical and problem-solving skills with demonstrated ability to bring issues to closure.
Advanced proficiency in Microsoft Office suite. 
Ability to prioritize and be proactive.

Mandatory Education and Experience:


Bachelor’s degree or equivalent work experience.
Five plus years of management experience in warehouse operations, with a strong preference for experience in a regulated environment such as food or pharmaceutical.
Digital competency, including demonstrating proficiency in Microsoft Office platforms (Word, Excel, PowerPoint, Outlook).
Thorough understanding of ERP and WMS environments.
Knowledge of OSHA warehousing and reporting requirements.
Knowledge of GMPs, AIB, USDA and third-party audits preferred.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands:

Ability to stand and walk for long periods of time, up to 7 hours, in a warehouse setting.
Ability to pass material handling equipment certification and operate pallet jack, forklift, reach trucks and order pickers safely.
Working with hand and powered equipment at heights up to 30′ or more above the floor.
Lifting inventory throughout the day, with inventory weighing up to 50 pounds continuously and 100 pounds occasionally.
Ability to work within an open air/cubicle environment.

Work Environment:

Work is performed indoors inside the warehouse in ambient, cooler, and freezer temperatures for extended periods of time. 
Noises typical in warehouse environment to include horns, backing alarms as well as flashing lights.

To apply for this job please visit workforcenow.adp.com.