Senior Human Resources Generalist

Senior Human Resources Generalist

Website The Greater Boston Food Bank

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.


The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.


Through compassion and action, together we can create a hunger free Eastern Massachusetts.


GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community. 


GBFB Core Competencies 

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values.  At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization.  Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.


The GBFB Competency Framework focuses on six Core Competencies: 

Contributes to a High Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement 

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.


Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


GBFB is considered an essential response organization in times of disaster.  As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.  



Position Summary:

The Senior Human Resources Generalist works under the direction and in partnership with the Vice President of Human Resources, and is responsible for communicating Human Resource policies, programs, and processes in support of GBFB team member’s needs. Provides services in recruiting/selection, team member complaint investigation/response, performance management, pay administration actions/transfers, job description development and career pathing. Works closely with the Human Resources Team to develop and implement a positive work culture by building programs, employee appreciation/recognition, member safety, workers compensation/leave administration and proactive member communications. Provides guidance to team members on GBFB Human Resources policies, Federal, State, and Local Laws.



Serves as a first point of contact for all team members and maintains a strong presence and engagement, including accepting diversity of ideas and thoughts, sharing responsibility for success, demonstrating honesty and integrity, interpret GBFB policies and procedures, and helping team members/supervisors solve problems. 
Work in collaboration with the Vice President of Human Resources to resolve employee relations (ER) issues. Conducts ER investigations, counsels, and assists in resolving workplace disputes, provides guidance to supervisors and employees concerning work-related problems, and conducts exit interviews. 
Serves as a leave of absence administrator and subject matter expert and provides guidance on all FMLA, PFMLA, and ADA requests according to Federal, State, and Local Laws. 
Assist the Human Resources Manager in conducting new hire orientation, ensure new hires are aware of their orientation schedule, and have completed all required onboarding tasks, including ensuring all new hires possess a satisfactory background check, pre-employment drug screening, if applicable completion of all new hire paperwork to successfully meet their identified start date. 
Assist with the creation and implementation of effective training and development programs to meet SOP requirements, skill proficiency and development needs for individuals and departments. 
Perform full cycle recruitment and selection process of top talent in all departments as needed.  Activities may include, but are not limited to: position posting, interviewing, screening, Predictive Index (PI), pay recommendations and hire recommendations. Actively utilizing and managing GBFB’s various recruiting tools including applicant tracking systems and on-line recruiting systems. 
Assist with the organization’s performance management process by coaching, educating, and providing feedback to managers/supervisors. 
Assist the Human Resources Team by cultivating and maintaining a fair rewards and recognition program where employees feel valued and appreciated. 
Performs other assignments as directed.

Qualifications & Skills:

A minimum of five years of related HR experience and a bachelor’s degree required, or equivalent combination of education, training, and experience. 
Excellent verbal and written communication skills, customer service, organizational, conflict resolution, and interpersonal skills. 
Ability to work independently as well as part of a team. Ability to maintain confidentiality; high level of attention to detail; willingness to take initiative, research answers and resolve problems proactively. 
Must possess good judgement, flexibility, and ability to interact effectively with people from different backgrounds. 
Proficiency in MS Office, SharePoint, ATS, HRIS, EE benefit portals; background-check applications ADP required. 

This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy. Our in-office time is used primarily for team meetings and formal and informal collaboration necessary to foster and support a positive work culture. This schedule is subject to change based on the organization’s mission to end hunger.

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