Assistant Town Manager

Assistant Town Manager

  • Full Time
  • Concord

Website Town of Concord, MA


The historic Town of Concord is seeking a progressive, forward-thinking manager to perform administrative, planning and management work in connection with the duties and responsibilities of the Town Manager’s Office. As a member of our Senior Management Team, the Assistant will take a lead role in enhancing and managing the Town’s public and inter-departmental communications through a variety of forums while also providing direct support to the Town Manager in planning and coordinating town services and operations, supervising several department/division managers, participating in budgeting, policy development, collective bargaining and general liability insurance management. 


Must be highly motivated with ability to use independent judgment and have exceptional interpersonal, organizational, written and verbal skills.   Also requires extensive knowledge of public administration, finance, human resources and human services.


Located 20 miles west of Boston, this historic and picturesque quintessential New England community (18,000) with handsome residences, preserved open spaces, family-owned farms, and thriving commercial centers.  Primarily a residential community with three vibrant business districts including Concord Center, on Thoreau Street near one of the train stations in West Concord at the second rail station.  In addition to being well known for its educational institutions and home to notable authors, there are commercial parks in the Town with a number of businesses located on Route 2.  The town is also the home of Emerson Hospital and numerous medical providers.


Full salary range:  $129,126 – $180,773.  Starting salary depending on qualifications, typically in the first half of the range.

Applications will continue to be accepted until filled.  All applications will be reviewed, and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including credentials, criminal, motor vehicle, and credit record checks, a physical exam, and a drug screening.  Costs for these pre-placement requirements will be borne by the Town.


The Town of Concord, MA is an EEO Employer.  We value diversity and welcome candidates of all backgrounds to apply.


Under the general direction of the Town Manager, and as a member of the Town’s Senior Management Team, provides strategic leadership and vision to directly support the Town Manager in planning and coordinating town services and operations; supports and carries out the policy objectives of the Select Board as well as the legislative directives of the Town Meeting and the voters. Accountable for, manages, and supports the services of various departments, divisions, and operations as assigned including Human Resources, Risk Management, Recreation, Senior Services, Veterans’ Services, and Community Services.


The Assistant Town Manager is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of Town operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring incumbent to approach workload with flexibility.


External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.


¨      Provides collaborative, forward thinking and responsive leadership to assist the Town Manager in the planning, development, implementation, maintenance and management of overall Town services and operations. Represents the Town Manager, when absent, in conducting business, and directs and coordinates operations of the Town. In accordance with the directives of the Town Manager and the mission and strategic priorities of the Town, acts as liaison between the Town Manager and designated town boards, committees and departments, and regularly facilitates communications between parties.


¨      Analyzes public service needs and changes in State and Federal laws, regulations and programs impacting the Town; recommends new and modified Town programs and services; makes recommendations to the Town Manager regarding the development of plans, objectives and priorities.


¨      Serves as head of departments as assigned; promotes the alignment of department and divisional goals and objectives with those of the Town Manager and Select Board; reviews, evaluates, and monitors service delivery methods and systems; keeps Town Manager informed of department activities and operations; regularly meets with management staff to coordinate and provide input into services; disseminates Town-wide management plans, strategies, initiatives, values, policies and standards of behavior.


¨      Develops and recommends to the Town Manager administrative controls, policies and procedures regarding Town-wide administration.  Identifies and recommends the need for new or amended Town by-laws, policies, and procedures.



¨      Participates in labor relations matters including grievances and contract negotiations; serves as lead negotiator when assigned; records bargaining history and maintains official labor relations documents.


¨      Performs various compliance roles as designated by the Town Manager, ensuring fulfillment of requirements, investigating and resolving complaints, and serving as a point of contact for citizens, State agencies, and employees in related matters; roles include serving as the Town’s ADA Coordinator and Harassment Grievance Officer.


¨      Prepares, negotiates administers, and maintains legal and other important Town documents including contracts, leases, Administrative Policies and Procedures and Requests for Proposals; serves as the liaison with parties to agreements; communicates terms of documents to others as needed.


¨      Oversees all Town and School property liability insurance matters; works with insurers, consultants, legal counsel and Town staff to ensure that the Town’s risk is well managed. Serves as a point of intake and referral for requests to use Town property to ensure that concerns such as public safety and proper liability coverage are addressed.  Coordinates litigation claims against the Town.


¨      Accountable for the management of all Town property leased to private or non-profit entities including lease negotiation and enforcement.


¨      May participate in Town-wide budget formulation as part of Town Manager’s budget team. Develops and recommends various general, enterprise and revolving fund operating budgets to the Town Manager; monitors assigned budgets and expenses regularly and ensures approved funds are administered effectively; oversees development and management of capital replacement plans for assigned facilities and vehicles within assigned areas.  Manages grants.


¨      Performs special projects and related responsibilities as initiated and requested.


¨      Performs other related duties as required, directed or as the situation dictates.


¨       Regular attendance and punctuality at the workplace is required.




Directly supervises the activities and performance of and provides functional oversight to the Town Manager’s Office staff and assigned division heads/professionals including those of Human Resources, Human Services and Risk Management. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning and directing work; appraising performance and recommending pay increases; implementing succession plans; addressing complaints and resolving problems; and making recommendations to the Town Manager concerning employee hiring, rewards or discipline.



Master’s degree in Public Administration or related subject, more than seven years of progressively responsible experience in municipal operations, including supervisory experience; or any equivalent combination of education and experience. Education and experience in Human Resources and Human Service fields advantageous.




¨       Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public in a courteous and tactful manner; ability to establish and maintain good working relationships with coworkers.


¨       Thorough working knowledge of municipal operations, principles and procedures; experience participating in collective bargaining, contract negotiation, litigation, legal document management, public property disposition, financial management, budget preparation, ADA and other disability rights issues, and strategic planning.


¨       Ability to work with a high level of detail; ability to prioritize multiple tasks and deal effectively with interruptions; ability to identify and analyze complex issues and to develop appropriate recommendations.


¨       Ability to lead diverse teams and groups; ability to observe operations and successfully develop and implement systems as needed to enhance service and efficiency.


¨       Ability to effectively utilize a wide variety of software platforms including MS Office, publishing, social media, and web page applications.




External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.


Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a quiet work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.


Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.



The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

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