Council on Aging Director
Council on Aging Director
Website Town of Concord, MA
Are you the next Town of Concord, MA Council on Aging Director?
This historic town seeks a progressive, forward-thinking, knowledgeable, and talented leader with excellent communication and community engagement skills, to meet the needs of and enhance the quality of life of the town’s older adults population. Under the general supervision of the Assistant Town Manager, will perform administrative, planning and supervisory work in developing and implementing the programs and services of the Council on Aging and to oversee the operation of the Harvey Wheeler Community Center (HWCC), our senior center that offers modern office facilities and technology.
Bachelor’s degree in social work or related human services field required, Master’s degree preferred. Must have at least seven years of progressively responsible professional experience in geriatrics and human services with minimum of 5 years supervisory experience, a minimum of 2 years Facility maintenance experience and 1 year of Budget Management and oversight experience. Previous COA municipal experience preferred. Grant writing a plus.
Located 20 miles west of Boston, this historic and picturesque quintessential New England community (18,000) with handsome residences, preserved open spaces, family-owned farms, and thriving commercial centers. Primarily a residential community with three vibrant business districts including Concord Center, on Thoreau Street near one of the train stations in West Concord at the second rail station. In addition to being well known for its educational institutions and home to notable authors, there are commercial parks in the Town with a number of businesses located on Route 2. The town is also the home of Emerson Hospital and numerous medical providers.
Starting salary range: $97,178 – $116,615. Starting salary depending on qualifications, typically in the first half of the range.
Applications must be received by Sunday, February 4, 2024. The Town reserves the right to modify the application deadline, and/or to accept applications after the deadline, to best serve the interest of the community.
After the deadline, all applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.
Appointment of the final candidate will be contingent upon the results of pre-placement conditions including credentials, criminal, motor vehicle, and credit record checks, a physical exam, and a drug screening. Costs for these pre-placement requirements will be borne by the Town.
The Town of Concord, MA is an EEO Employer. We value diversity and welcome candidates of all backgrounds to apply.
Under the general supervision of the Assistant Town Manager, performs professional, administrative and supervisory work in developing and implementing the programs and services of the Council on Aging Division (COA) to meet the needs of and enhance the quality of life of the town’s older adult population. Oversees the operation of the Harvey Wheeler Community Center (HWCC), shared parking lot and grounds. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Exercises considerable initiative, creativity and independent judgment in the planning, administration and execution of the department’s programs and services and in the direction of personnel. Employee is required to work independently in formulating decisions regarding policies, procedures, operations and plans for all areas of responsibility.
ESSENTIAL JOB FUNCTIONS:
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
¨ Identifies and responds to the needs of Concord’s older adult population. Develops, plans and directs the programs and services of the COA Division subject to the direction of senior management. Maintains continual professional and technical review and analysis of the adequacy and effectiveness of all areas of service including but not limited to: Nursing, Social Work, Meals, Transportation, Social and Recreational Programming and Volunteerism. Participates in long term planning and identifying unmet needs.
¨ Must perform duties with a high degree of individual initiative and independence from direct supervision.
¨ Attends all COA Board meetings and those of other civic groups representing older adult residents, and facilitates information sharing and collaboration between HWCC, the Town Manager’s Office and other Town departments.
¨ Empathizes and is passionate about working with older adults. Provide information, counseling, referral, emergency intervention and support services to older adults and their families regarding available health care, home care, mental health services, housing, legal issues, long term care and additional social services as needed.
¨ Must be able to respect and preserve confidentiality. Has access to division related confidential and or sensitive information about clients, families and staff. Must use discretion in connection with confidential information including financial and medical records, the disclosure of which would cause a significant breach of trust and seriously damage the reputation of the division.
¨ Manages and implements the hiring and training of employees, manages and supervises work schedules, performance appraisal system, corrective actions, CORI approvals, job description reviews, and other personnel related functions. Holds staff and management meetings as necessary.
¨ Coordinates the COA Van Service. Oversees the maintenance needs of the vehicle(s). Plans for the regular replacement of vehicles and submits requests for borrowing, uses the appropriate bid process to purchase vehicles.
¨ Networks with other town departments, agencies and organizations providing services to older adults in order to ensure the provision of coordinated services.
¨ Prepares the Annual Report submission of the COA. Maintains statistical records for budgetary and planning purposes.
¨ Acts as a mandated reporter of older adult abuse, neglect and financial exploitation by making verbal and written reports as required. Provides direct oversight for all cases requiring a report to Protective Services.
¨ Provides supervision and editorial oversight for the monthly newsletter and other forms of communication intended for the general public including both print and social media, cable TV and page on Town Website.
¨ Manages on-site Gift Shop and ensures all applicable laws and procedures are followed.
¨ Maintains a durable medical equipment loan program and ensures compliance with liability release forms, a system of inventory control and reasonable efforts to ensure good condition of equipment.
¨ Maintains liaison with, and seeks support from, community organizations, groups, professionals, etc. interested in the services provided by the COA.
¨ Promotes Division programs and services through the preparation of newsletters, newspaper articles, and presentations to community groups, etc. Responds to requests for information and actions (letters, manuals, memos, meeting notices, etc.).
¨ Prepares and recommends both the Division’s budget and the budget for the HWCC to the Assistant Town Manager; reviews budgets with citizen committees as required; administers approved funds in accordance with town policies and procedures and within the adopted budget.
¨ Monitors and manages expenditures and revenues. Oversees and approves payroll and any supporting documents.
¨ Recommends to Senior Management and prepares public and private grant applications for State and other charitable funding. Ensures compliance with grant awards.
¨ Prepares various other reports related to Division and HWCC.
¨ Serves as facility manager for HWCC by serving the needs of other departments who require the use of the building and supervising and managing the rental of the building on evenings and weekends. Oversees building, grounds and parking lot maintenance, custodial services, safety and security. Identifies major repair needs and participates in the repair planning process. Obtains related cost estimates. Recommends related actions to the Assistant Town Manager and may supervise related contractor repair and maintenance services.
¨ Work collaboratively with the Facilities Manager and the Sustainability Director to continue to find creative ways to reduce energy at the HWCC.
¨ Prepares a report for all incidents and accidents on COA/HWCC property.
¨ Assists Concord Emergency Services Director with opening of HWCC as an emergency shelter when needed.
¨ Attends trainings, conferences and seminars as required/needed to expand knowledge base.
¨ As time permits, participate in local, state and/or national projects, committees and events.
¨ Performs special projects and related responsibilities as initiated and requested.
¨ Performs other related duties as required, directed, or as the situation dictates.
¨ Regular attendance at the workplace is required.
Directly or indirectly supervises the activities and performance of and provides functional oversight to approximately 16 employees (11 FTEs) and 150 volunteers and 1-2 older adult tax work off employees. Director is accountable for the direction and success of programs accomplished through others. Carries out supervisory responsibilities in accordance with Concord’s policies and applicable laws. Responsibilities include interviewing and training employees; making recommendations regarding selection, termination and discipline; planning, assigning, and directing work; evaluating performance and recommending pay increases; addressing complaints and resolving problems.
EDUCATION & EXPERIENCE:
Bachelor’s degree in social work or related human services field required. Master’s degree preferred, plus seven years of progressively responsible professional experience in geriatrics and human services. Minimum of 5 years supervisory experience. Minimum of 2 years Facility maintenance experience and 1 year of Budget Management and oversight experience. Previous COA municipal experience preferred.
Valid motor vehicle operator’s license.
KNOWLEDGE, SKILLS & ABILITIES:
¨ Considerable knowledge of the process of aging and of appropriate social activities and resources available to older adults. Be familiar with demographics, research, legislation and governmental policy and regulation issues and trends impacting seniors.
¨ Ability to create a warm, safe, caring, and nurturing environment in HWCC that encourages independence among attending seniors.
¨ Knowledge of grant-writing.
¨ Knowledge of intergenerational programming
¨ Working knowledge of Board of Health regulations as they relate to meal service for older adults.
¨ Experience working in municipal government. Knowledge and understanding of the principles and practices involved in COA services and the federal and state laws and regulations governing the services and work of COA programs. Knowledge of effective public and community relations practices.
¨ Excellent interpersonal and listening skills; ability to communicate effectively both verbally and in writing; excellent public relations skills to effectively deal with all members of the public in a courteous and tactful manner; ability to establish and maintain good working relationships with coworkers and to supervise the work of subordinates. Ability to form connections with other relevant agencies.
¨ Ability to exercise independent good judgement in decision making, analyzing problems and formulating recommendations in both positive and adverse situations.
¨ Duties require a well-developed sense of strategy and timing in representing the municipality effectively in critical and important situations that may influence the well-being of the municipality.
¨ Must be able to represent the COA effectively and to advocate for older adults in a variety of situations requiring knowledge, negotiation skills, diplomacy and tact. Ability to recognize Town-wide priorities and work cooperatively to support their accomplishments; ability to work with a high level of detail, to prioritize multiple tasks and to deal effectively with interruptions; ability to identify and analyze complex issues and to develop appropriate recommendations.
¨ Ability to analyze human services and geriatric program issues and to develop relevant and realistic plans, programs and recommendations. Extensive ingenuity is required to develop new or adapt existing methods and approaches for accomplishing objectives Ability to develop innovative cost-effective programs to meet community needs.
¨ Ability to recruit, train and supervise employees and volunteers effectively. Ability to interact with older adults in an empathetic and sensitive manner.
¨ Professional working knowledge and proficiency in Word, Excel, PowerPoint, Outlook and various online applications. Experience with “My Senior Center” preferred.
WORKING CONDITIONS & PHYSICAL DEMANDS:
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
The position requires attendance at several evening meetings and events and occasional weekend activities and the ability to be contacted outside of normal work hours in emergency situations.
Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.
May occasionally be required to assist with the set-up of rooms, which requires the lifting of tables and chairs. May require climbing a ladder to the roof of the building to inspect equipment or building condition.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
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