Facilities Manager

Facilities Manager

  • Full Time
  • Concord

Website Town of Concord, MA


Our historic town seeks an experienced & professional manager to oversee, plan, organize & direct all aspects of Town building & facilities maintenance & operations; includes approximately 15 occupied, 2 farms & various unoccupied buildings; position is not responsible for school facilities. Working closely with the Director of Public Works, department heads & building managers, responsibilities will include overseeing the activities & performance of staff & independent contractors, developing budget requests & capital improvement plans, carrying out procurement of goods, services & construction work, & supporting sustainability & energy efficiency efforts. Requires equiv. to 7+ years of responsible related exp. plus Bachelor’s degree in related field. Must have excellent communication & organizational skills & ability to analyze & address complex issues. Must be available to respond to after-hour facility emergencies.

Full salary range: $112,778- $157,893/ year.  Starting salary is based on qualifications and typically in the first half of the range.

Applications will continue to be accepted until filled.  All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal, motor vehicle, and credit record checks, a physical exam, and a drug screening.  Costs for these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is an EEO Employer.  We value diversity and welcome candidates of all backgrounds to apply.


Under the general supervision of the Director of Public Works, oversees, plans, organizes and directs all aspects of Town building and facilities maintenance, park and playground risk management activities and preservation and the overall Division operations. Duties include continuous supervision of skilled, licensed and professional workers and availability for emergency response and occasional evening meetings. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring incumbent to approach workload with flexibility.


External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.


¨       Develops accurate annual operating and multiyear capital budget requests for municipal facilities. Collaborates with building managers to identify funding needs. Presents budget requests clearly and persuasively in a wide variety of venues including public forums.


¨       Develops and maintains a multiyear proposed capital improvement plan and oversees the annual execution of the funded plan. Develops maintenance programs for all Town buildings, and for surrounding grounds as assigned. Manages the day to day implementation of that plan including the prioritization of project requests.


¨       Participates in and provides technical assistance to managers and/or building committees to facilitate the design process for any new or rehabilitation project the Town may undertake. During construction, may perform in a role similar to an owner’s representative or clerk of the works. Ensures all required permits are pulled and related inspections are completed. Considers and plans for impact on building occupants when projects are being undertaken, to ensure that adverse effects on operations are minimized and no environmental health hazards are created.


¨       Oversees and manages a wide variety of independent contractors performing work on Town buildings and surrounding grounds.


¨       Carries out procurement of goods, services and construction work as needed in accordance with all relevant public bidding laws, rules and regulations; coordinates the joint-purchasing of maintenance and custodial supplies for multiple facilities to obtain cost savings.


¨       Ensures that standards consistent with all applicable laws are maintained at a minimum; establishes environmental compliance programs for asbestos abatement, radon control, lead paint control, hazardous waste disposal, air quality standards, fuel tank testing and other local, state and federal environmental compliance regulations.


¨       Regularly communicates with building managers, department heads, and assigned liaisons regarding the care and maintenance of their buildings and grounds. Meets individually and/or in groups with staff to coordinate services and projects. Responds to building-user inquiries, complaints, and requests related to facilities; resolves complaints when possible and advises or refers to the Deputy Town Manager as appropriate.


¨       Analyzes the scope of work for projects and makes reasoned decisions and recommendations regarding use of in- house personnel and/or outside contractors.


¨       Develops and oversees Request for Proposal and large-scale jobs related to Capital Improvements as well as routine and emergency repairs.


¨       Cultivates and supports sustainability policies related to municipal buildings and works closely with Town’s Director of Sustainability to measure performance in meeting benchmarks for energy reduction efficiency improvements to municipal buildings. Develops multi-year capital plans in conjunction with Facilities Manager for building improvements which work to meet sustainability benchmarks.


¨       Participates in various Town-Wide Greenhouse Gas (GHG) inventory studies and evaluations, assists with the production of community-wide reduction plans. Evaluates the divisional effectiveness as it is related to sustainability, and reports on goal progression to the Director of Public Works.


¨       Forms strategic partnerships across all Town Departments to assist in building a Concord Green Ethos leading to consideration/use of climate-resilient tools and techniques.


¨       Conducts regular reviews of security and safety needs and makes recommendations as appropriate. Works with vendors of security apparatus and Police Department staff to ensure that Concord buildings are safe and secure. Collaborates with Information Systems and Police staff when selecting equipment or technology related to the physical security of facilities. Collaborates with Fire Department staff to perform regular fire safety inspections of facilities and implement fire and medical safety equipment/procedures.


¨       In coordination with building managers, develops quality standards for all Town facilities and surrounding grounds, recommends or assigns work for custodial and maintenance personnel to achieve that end, and reviews the results and provides feedback as appropriate.


¨       Coordinates seasonal and preventive maintenance services and improvement projects as needed for lots and grounds. Ensures activities and work are conducted in compliance with OSHA regulations.


¨       Communicates with insurance adjusters relative to facilities-related insurance claims. Collaborates with appropriate personnel to ensure that buildings are adequately insured for both liability and property loss.


¨       Responds to and addresses after-hour emergencies; coordinates response of staff and contractors to ensure the safety of building users and continuity of operations, and to limit damage to property and building systems.


¨       Responds to public inquiries, requests and complaints related to division activities. Resolves complaints when possible and/or refers matters to the Director of Public Works.


¨       Inspects buildings and installations on a regular basis to ensure high standards of workmanship, cleanliness, safety, and security are maintained.


¨       Remains informed of the latest trends, developments, and products in the areas of maintenance and repair; encourages innovation and experimentation as appropriate.

¨       Incorporates sustainability principles into all aspects of Concord’s facilities management program. Works to systematically reduce building energy use in accordance with the Green Communities Act. Oversees Town-wide green energy construction initiatives as needed.


¨       Performs special projects and related responsibilities as initiated and requested.

¨       Performs other related duties as required, directed or as the situation dictates.

¨       Regular attendance and punctuality at the workplace is required.


Directly supervises the activities and performance of, and provides functional oversight to facilities, custodial and parks staff. Provides functional oversight to the Director of Sustainability related to large- scale building projects or changes within any facility envelope. Supervises the work of independent contractors including those retained for improvement and renovation projects and cleaning and maintenance services. Carries out supervisory responsibilities in accordance with Concord’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance and recommending pay increases; implementing succession plans; addressing complaints and resolving problems; and making recommendations concerning employee hiring, rewards or discipline. Participates in the evaluation and work planning for the Director of Sustainability.


¨       Duties require knowledge equivalent to a Bachelor’s Degree in construction management, engineering, architecture or related field, and seven (7) or more years of progressively responsible, related experience; or any equivalent combination of education and experience in facilities management.

¨       Green Building Manager Certification (MA DEM)

¨       OSHA-Certified Building Manager designation within one year of hire Possession of a valid motor vehicle operator’s license required.Possession of valid Construction Supervisor’s license; municipal experience helpful.

¨       LEED Certification preferred

¨       Certified Playground Safety Inspector preferred

¨       Certified Pool & Spa Operator License preferred


¨       Ability to lead, direct, and coordinate the operations, services and activities of a municipal facilities department including oversight of construction projects, maintenance, and cleaning.


¨       Thorough knowledge of the principles and practices of construction and design services, contract administration procedures, building systems design and operations procedures, materials, building maintenance, and facility safety. Ability to read and interpret blueprints, schematics, and architectural drawings. Knowledge of and ability in program development, administration and evaluation; project management; staff supervision; training and performance management; and municipal budget preparation and administration. Knowledge of commercial building energy efficiency standards and measures preferred.


¨       Knowledge of pertinent Federal, Massachusetts and local laws, codes and regulations; basic familiarity with general procurement, bidding and prevailing wage laws and policies: ability to obtain certification as a Massachusetts Public Procuring Official; knowledge and ability to implement all applicable ADA and Accessibility laws, regulations and best practices as they pertain to public facilities.


¨       Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public, officials, and other agencies in a courteous and tactful manner; ability to establish and maintain good working relationships.


¨       Ability to work effectively and independently under time constraints to meet deadlines; ability to work with a high level of detail and apply organizational skills; ability to prioritize multiple tasks and deal effectively with interruptions.


¨       Ability to prepare and administer budgets, and to prepare clear and concise administrative and financial reports.

¨       Knowledge of and skill in using facilities management software and Microsoft Office applications, including those used to prepare standard business communications, spreadsheets, databases and reports.


¨       Ability to identify and analyze complex issues, develop appropriate recommendations, identify alternative solutions, project consequences of proposed actions, apply considerable judgment and implement recommendations in support of goals.


External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.


Employee is regularly required to sit, talk and hear. Uses hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms as in picking up paper, files and other common office objects. Employee must be able to access all levels of a construction site and traverse uneven terrain. Employee may spend a significant portion of shift standing or walking, and may be required to climb, bend, crawl and lift/move objects weighing up to 60 pounds, such as tools, equipment, supplies, etc., while supervising, inspecting or assisting with work. Vision and hearing at or correctable to normal ranges; ability to distinguish colors.


Work is performed in many differ types of settings and various job sites, including: offices, roofs, crawlspaces, exterior areas and construction zones. Administrative work is performed in an office environment, which may be subject to variations of temperature, noise, odors, etc. Work is performed


in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.


At job sites, the employee is exposed to weather extremes, construction dust, fumes and strong odors, or moving mechanical parts. The noise level in the field can be moderate to loud.


Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.


The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

To apply for this job email your details to jobs@concordma.gov