Website Town of Concord, MA
Under the general administrative direction of the Broadband Manager and Chief Technology Officer (CTO), manages the day-to-day operations of the Broadband and Town of Concord telecommunications services and the associated network hardware and software. Operates, maintains, expands and reconfigures the network. Plans, procures, installs, operates and maintains switches, routers, LAN/WAN/WLAN management systems, wireless networks, or other technologies for the CMLP and the Town. Supports routers, switches and GPON equipment used to deliver CMLP’s Municipal Fiber-To-The-Home (FTTH) broadband services. Works closely with the Broadband staff and Telecommunication Technicians to develop and support service offerings and provide technical support to CMLP’s broadband customers. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Must handle significant amounts of detail with a flexible approach to managing and prioritizing workload.
ESSENTIAL JOB FUNCTIONS:
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
¨ Configures, operates and troubleshoots firewalls, routers and switches from various vendors including Juniper, Aruba, SonicWall, and Cisco. Provides leadership for the ongoing operation and support of the CMLP and Town-wide area network (WAN) and LAN. Designs, maintains and operates CMLP’s telecommunications infrastructure and related electronics, including establishing voice, data and video services; monitoring performance of the electronics.
¨ Assists in selecting broadband technologies and/or broadband partners. Serves as the key technical contact for providers of telecommunications services which support the business activities of CMLP, the Town of Concord and CMLP’s broadband customers.
¨ Develops plans, schedules and project budgets related to network maintenance, system improvement and expansion activities. Coordinates hardware and software upgrades; designs and implements new voice, data and video circuits when required. Prepares telecommunication equipment and services procurement documents. Does technical evaluations of bids and proposals.
¨ Tracks the service levels for CMLP’s commercial telecommunications services activities, regularly reporting results to the CTO and CMLP Director.
¨ Participates in the Concord Light Broadband on-call and standby rotation. In conjunction with the Telecommunications Technicians, Network Engineer and IT staff, provides continuous on-call coverage for network and IT services. May be required to help with fiber optic emergency or other network restoration activities.
¨ Works with the Town IT Department to evaluate, plan, and implement any voice or data applications requiring access to the Town fiber, data or voice networks. Provides input within Town IT in the selection and deployment of outside telecommunications services required to support Town departments. Designs, proposes and implements special networks for Town departments and commercial customers.
¨ Researches the capabilities of potential telecommunications business partners to provide retail or wholesale telecommunication services. Recommends alternative business partner/technology solutions. Serves as liaison to any broadband services business partner selected.
¨ Assists CMLP management and staff in the selection and application of telecommunication products and technology for Advanced Meter Reading (AMR), SCADA, Smart Grid and power management applications that may use broadband technology.
¨ Performs special projects and related responsibilities as initiated and requested.
¨ Performs other related duties as required, directed or as the situation dictates.
¨ Regular attendance at the workplace is required.
EDUCATION & EXPERIENCE:
¨ Bachelor’s degree in Computer Science or Electrical Engineering with five or more years of progressively responsible experience in the design and operations aspects of the telecommunications and broadband provider industry; or any equivalent combination of education and experience.
¨ Network certification such as Cisco Certified Network Associate (CCNA) or equivalent is highly desirable. Additional professional certification, such as the Cisco Certified Internetwork Expert (CCIE), is highly desirable.
¨ Technical experience with several types of network technology such as fiber optics, different types of wireless transmission systems and twisted pair copper cable systems.
¨ Familiarity with Calix or other broadband hardware and software a plus.
¨ TCP/IP, BGP, VoIP and OSPF networking experience required.
KNOWLEDGE, SKILLS & ABILITIES:
¨ Knowledge of technical standards and environment surrounding the provisioning of telecommunications and Internet services.
¨ Knowledge of the broadband transmission architectures used in wireless, fiber optic and wired networks and identifies those architectures that will serve the broadband objectives of the community.
¨ Ability to identify and analyze complex technical issues involving networks and network equipment and to develop appropriate recommendations.
¨ Ability to organize time, work independently and accomplish tasks despite frequent interruptions.
¨ Ability to communicate effectively and tactfully with the public, co-workers, other employees, departments, officials and other agencies. Ability to effectively communicate with large groups of people.
WORKING CONDITIONS & PHYSICAL DEMANDS:
Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.
Operates computer, printer, telephone, copier, and all other standard office equipment requiring eye-hand coordination and finger dexterity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
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