Telecommunications Technician

Telecommunications Technician

  • Full Time
  • Concord

Website Town of Concord, MA



Under the general administrative direction of the Broadband Manager, administers, operates, organizes and performs work on the telecommunications network, the associated fiber optic network and broadband services. Installs, operates and maintains fiber optic, wireless, powerline carrier or other technologies for the CMLP and Town telecommunications systems where needed for departmental or community broadband applications. Performs varied and responsible duties requiring a thorough knowledge of Town and departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload.



External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.


¨    Plan, coordinate and perform installations of telecommunications services for municipal and commercial sites through the pulling and splicing of overhead and underground fiber optic cable and the placement of ONTs on site in customers’ premises.


¨    Maintain and Operate the Town Fiber Optic Network by performing the following activities:

·         Maintain and operate voice, data and video services

·         Monitor the status and performance of network components and service providers

·         Coordinate with vendor(s) for hardware and software maintenance upgrades

·         Plan and install new voice, data and video circuits when required for new applications

·         Coordinate fiber optic emergency restoration Activities


¨    Operate and maintain the Town and CMLP TCP/IP network, including switches, routers, firewalls, cabling systems and network management equipment.


¨    In conjunction with the Telecommunications and IT staff, provide continuous on-call coverage for network and IT services.


¨    Serve as “point of contact” for operational activity for municipal and commercial telecommunications services.


¨    Work cooperatively with the Town IT Department to implement and operate any voice or data applications requiring access to the Town Fiber, Data or voice Networks.


¨    Assist in the installation, testing and maintenance of CMLP Advanced Metering System and Smart Grid network components.

¨    Assist with pole attachment and underground telecommunications right-of-way activities.

¨    Prepare and maintain records, documents and schematics of network elements.

¨    Performs special projects and related responsibilities as initiated and requested.


¨      Perform other related duties as required, directed or as the situation dictates.

¨      Regular attendance at the workplace is required.

¨      Participate in on-call rotation for night, weekend and holiday coverage.






¨      Associate’s degree in Network Administration with three to five years of progressively responsible experience in the design and operations aspects of the telecommunications and broadband provider industry and TCP/IP networking; or any equivalent combination of education and experience.


¨      Technical experience with network technology such as fiber optics, wireless transmission systems and twisted pair copper cable systems.


¨      Valid Driver’s License required.


¨      Must be able to drive and operate a van or truck with lift to access utility poles, splice cases, and attachment points.





¨      Ability to identify and analyze complex technical issues involving networks and network equipment and to resolve operational issues and implement changes with minimal downtime.


¨      Knowledge of provisioning, configuration and change management processes used in the operation of telecommunications services.


¨      Ability to use a variety of fiber optic/network test equipment, computer hardware and software.

¨      Knowledge of the broadband transmission architectures used in wireless, fiber optic and wired networks


¨      Strong organization skills to effectively manage multiple project assignments.


¨      Ability to assist with providing general IT support related to operating a telecommunications business including workstation, server and general IT applications.


¨      Ability to organize time, work independently and accomplish tasks despite frequent interruptions.


¨      Ability to communicate effectively and tactfully with the public, co-workers, other employees, departments, officials and other agencies.




Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Is also required to perform duties outdoors in all types of weather as well as in and around customers’ homes/businesses. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.


Operates computer, network, printer, video display terminal, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity.



The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

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