Water and Sewer Division- Management Analyst

Water and Sewer Division- Management Analyst

  • Full Time
  • Concord

Website Town of Concord, MA



Under the general supervision of the Water & Sewer Superintendent, coordinates, oversees and monitors the administrative functions of the Concord Public Works – Water & Sewer Division (Division), including customer service, budgeting, accounts payable, financial reporting and the analysis and procurement of goods and services.  Maintains the efficiency and effectiveness of Division administrative and operational functions including budget management, metering, billing, and revenue collection activities, and researches, develops and implements Division policies and procedures in response to new opportunities and requirements. Responsible for maintaining and improving the efficiency and effectiveness of all areas under their direction and control.  Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures.  Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring incumbent to approach workload with flexibility. 

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

¨      Acts as a point of contact for unusual customer inquiries, requests and complaints regarding water use and meter issues.

¨      Responds to inquiries and resolves complaints, consulting with the Water and Sewer Superintendent as necessary.

¨      Routinely monitors and directs response actions for unusual customer billing activities as well as exception reports for all accounts.

¨      Serves as primary Division point-of-contact with the Concord Municipal Utilities (water, sewer, electric, and broadband) Customer Service Group.

¨      Plans and oversees meter and service account activity including but not limited to monitoring of unusual service activity, testing and maintenance, and sizing water meters.  Coordinates with meter readers to ensures that all related service work is performed in compliance with established policies and procedures. Responsible for evaluating, recommending and implementing changes and developments in meter reading technology.

¨      Prepares annual Division operating budget and proformas, tracks all expenses monthly, and provides coding corrections to Town Accountant. Conducts monthly review of large customer bills. Works with the Treasurer/Collector and the Customer Service Group to support revenue collection and resolve outstanding fees.

¨      Maintains basic working knowledge of the operating budgets of the CPW’s other Divisions and the ability to prepare standard financial reports for these Divisions.

¨      Prepares and assists Division personnel with service and equipment procurement in accordance with applicable Town and State guidance and policies.  Represents the Division in various purchasing consortiums.

¨      Identifies, designs, develops and implements new programs based on policies and procedures of the Public Works Commission.

¨      Analyzes the costs of particular services or operations and recommends changes in fees to the Water & Sewer Superintendent and CPW Director, as necessary.

¨      Oversees the work of the Administrative Assistant in processing of accounts payable, payroll, and personnel functions. Provides back-up support, as needed.

¨      Provides assistance and guidance concerning computer software issues impacting the Division.

¨      Provides assistance and guidance to personnel outside the Division involved with routine and non-routine water and sewer administrative support services.

¨      May respond to any departmental or broader municipally declared emergency which requires interdepartmental or intercommunity coordination.

¨      Performs special projects and related responsibilities as initiated, requested and directed, including work for the other CPW Divisions.

¨      Performs other related duties as required, directed or as the situation dictates.

¨      Regular attendance at the workplace is required.



Directly supervises the activities and performance of and provides functional oversight to the Water & Sewer Division Administrative Assistant. Carries out supervisory responsibilities in accordance with Concord’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



Any combination of education and experience that provides the ability to perform functions is qualifying.  A typical example of this is:

¨      Bachelor’s degree in business administration, public administration, or related field; and a minimum of five years of progressively responsible experience in financial management, customer service, or a related field; or any equivalent combination of education and experience.



¨      Knowledge of public policy processes and issues, general knowledge of state and local government operations, and a working knowledge of municipal finance, accounting and procurement.

¨      Ability to develop a financial strategy for Division operations, to develop a budget, and to manage allocated resources.

¨      Ability to interpret and apply the principles and practices of regulations and laws relating to the general management and operations of a municipal Water & Sewer Division. 

¨      Ability to communicate effectively and tactfully with the public, co-workers, other employees, departments, officials and other agencies.  Ability to communicate effectively and efficiently both verbally and in writing.  Ability to maintain confidential information.

¨      Ability to work effectively under time constraints to meet deadlines.



Normal office environment, not subject to extreme variations of temperature, noise, odors, etc.  The majority of work is performed in a moderately noisy work environment, with constant interruptions.  Frequently subjected to the demands of other individuals and the volume and/or rapidity with which tasks must be accomplished.

Operates computer, monitor, printer, calculator, telephone, copier, facsimile machine, and all other standard office equipment requiring eye-hand coordination and finger dexterity.  Balancing, crouching, grasping, pulling, reaching, and stooping may also be required.


The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

To apply for this job email your details to soliver@concordma.gov